MANAGER, SENIOR SERVICES at People Inc. | NY, US | Rezi

MANAGER, SENIOR SERVICES at People Inc.

MANAGER, SENIOR SERVICES

People Inc. · NY, US

5 days ago

MANAGER, SENIOR SERVICES

People Inc. · NY, US

5 days ago
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Responsibilities

  • Implement policy and procedure at the apartment site.
  • Ensure paperwork completion to comply with HUD regulations.
  • Process HUD and agency paperwork for tenant selection through move-out procedures.
  • Maintain knowledge of regulatory and policy/procedure changes.
  • Pass and maintain national Certification as Certified Occupancy Specialist.
  • Supervise performance of Live-in Building Caretaker, providing feedback and direction.
  • Provide oversight and direction to maintenance technician at site.
  • Ensure adequate site coverage, including on-call and time-off scheduling.
  • Maintain accurate records and files, and ensure confidentiality.
  • Plan and monitor group-sponsored trips, recreational activities, and social functions.
  • Transport group trips as necessary.
  • Arrange for weekly grocery shopping trips.
  • Ensure maintenance of large physical plant, systems, and vehicles according to standards.
  • Maintain knowledge of systems, trouble signals, and remedies.
  • Represent agency to contractors and vendors, facilitating repair work.
  • Market the site, minimize vacancy rate and duration, and maintain adequate waiting list.
  • Conduct tours and highlight product features and benefits.
  • Identify and maintain knowledge of community resources.
  • Engage in community integration via marketing, special programs, and collaborations.
  • Develop relationships and represent site, department, and agency at community events.
  • Act as a first resource for tenants, including orientation and handling ongoing issues.
  • Order supplies and equipment.
  • Maintain open communication with tenants and families through newsletters, meetings, and other venues.
  • Provide cross-coverage for other sites and additional support as needed.
  • Participate in peer training and auditing.
  • Exhibit commitment and flexibility in on-call responsibilities, including evening backup and alternate weekends.
  • Comply with all agency policies and procedures.
  • Perform other duties as assigned.

Requirements

  • High school diploma or GED required.
  • Associate's degree preferred.
  • 2 years of office or supervisory experience preferred.
  • Valid Driver’s License that meets agency policy.

Skills

  • Certified Occupancy Specialist certification

Work Type

  • On call

Experience Level

  • 2 years of office or supervisory experience preferred

Education Level

  • High school diploma or GED
  • Associate's degree preferred

Salary/Compensations

  • $23-25.32 per hour