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About the Role

This role provides document processing support to firm members and assists in delivering Document and Administrative Support Hub (DASH)-related technology initiatives and projects. You will gain hands-on exposure to technology evaluation, process improvement, team mentorship, and technology rollouts, while developing proficiency in document production and DASH systems.

Responsibilities

• Provide document processing and technical support to the DASH team and firm members nationally.
• Assist in coaching and mentoring DASH team members.
• Troubleshoot technical and document-related issues and escalate complex matters.
• Support DASH technology upgrades and new initiatives by conducting research, evaluating options, testing solutions, and preparing reports.
• Assist in the maintenance and administration of DASH-related applications and firm-standard templates.
• Support firm-wide technology rollouts, including coordinating logistics and providing post-deployment assistance.
• Participate in the evaluation and pilot testing of advanced technologies, including automation and generative AI tools.
• Assist with User Acceptance Testing (UAT) for new tools and system enhancements.
• Develop and maintain technical documentation, user guides, and training materials.
• Perform document processing tasks using Microsoft Office (Word, Excel, PowerPoint), Adobe Professional, Litera Compare, and other firm applications.
• Create, convert, format, and style documents in accordance with firm standards.
• Generate blacklines, assemble documents, transcribe content, and proofread materials.
• Acknowledge work requests promptly and establish realistic completion timelines.
• Maintain the confidentiality, security, and integrity of documents and information in accordance with firm policies.

Requirements

• Minimum 3 to 5 years of experience in a law firm environment in a legal assistant or document support role.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience using legal industry applications such as Adobe Professional, comparison/blacklining software, and transcription tools.
• Proficiency with virtual communication and collaboration platforms such as Microsoft Teams.
• Excellent English written and verbal communication skills with the ability to convey information professionally.
• Solid technical and digital aptitude along with strong administrative, organizational, time management, and interpersonal skills.
• High attention to detail with strong analytical and problem-solving abilities.
• Passion for providing high-quality document support and technical troubleshooting to Legal Professionals and Legal Administrative Assistants.
• Desire to take on increasingly complex assignments and develop independent judgment.
• Ability to work effectively both independently and collaboratively within a team environment.
• Receptive to mentorship, coaching, and constructive feedback.
• Eagerness to learn, adapt to, and leverage new technologies and digital tools.
• Demonstrates curiosity, creativity, and openness to strategic thinking and continuous improvement.
• Interest in exploring emerging technologies and identifying process enhancements under guidance.
• Willingness to develop expertise in practice-specific legal documents, including Litigation, Business Law, and Financial Services documents.
• Flexibility to work overtime as required.
• Demonstrates commitment to the Firm's core values of Respect, Teamwork, Client Service, Professional Excellence, and Commitment.

Skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Adobe Professional
• Litera Compare
• Transcription tools
• Microsoft Teams
• Document processing
• Technical support
• Technology evaluation
• Process improvement
• Team mentorship
• Technology rollouts
• User Acceptance Testing (UAT)
• Technical documentation
• User guides
• Training materials
• Communication skills
• Organizational skills
• Time management skills
• Interpersonal skills
• Analytical skills
• Problem-solving skills

Location

• Toronto

Work Type

• Full-time
• Hybrid
• Onsite (one day per week)

Experience Level

• 3-5 years

Education Level

• College Diploma or Certificate in a legal, technology, or related field, or an equivalent combination of education, training, and relevant experience.
• Relevant certifications in document production, legal technology, or business applications (e.g., Microsoft Office Specialist, Adobe Certification) are considered an asset.

Salary/Compensations

• $68,000 - $72,000 Annually

Benefits

• Commensurate Compensation and Benefits Package
• Growth
• Mentorship and Support
• Training as Software Evolves
• Fun Work Environment
• Continuous Learning & Development

About the Company

• McMillan is committed to being a first-mover on important issues, believing that equity, diversity and inclusion are catalysts for success.
• They embrace differences to create an inclusive culture that enriches collective knowledge, broadens perspectives, and propels them forward.
• They are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work.
• McMillan aims to achieve success by attracting and retaining the best talent and by representing and supporting diverse communities.
• They are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment.
• They commit to putting their best efforts forward in achieving their goals and the goals of their clients.
• McMillan embraces innovation and makes strategic and thoughtful use of technology, including artificial intelligence (AI).
• Their recruitment process remains human-centric, with every application carefully reviewed by a member of the recruitment team.

Equal Opportunity

• McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes.
• McMillan LLP is committed to fostering a culture of inclusion and diversity.
• They respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm.