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About the Role

SNA Event Productions is seeking an experienced Director of Audio Visual to oversee event operations and deliver exceptional customer service to hotel partners.

Responsibilities

• Direct day-to-day floor operations of technicians, including set and strike, and scheduling.
• Delegate tasks appropriately.
• Manage an efficient and profitable AV and Business Center operation.
• Focus on revenue maximization & cost control, in accordance with company standard operating procedures.
• Manager onsite inventory according to company standards.
• Maintain and cultivate positive public relations with the Hotel account.
• Maintain positive employee relations.
• Effectively utilize the company's business software.
• Ensure that billing is reviewed and approved by clients.
• Maintain a high level of professional appearance, demeanor, ethics, and image of self and the company.
• Supervise security, inventory control, transportation, and maintenance of equipment.
• Ensure all employees are properly trained in all areas.
• Provide a 90-day revenue forecast and show P&L statements.
• Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring SNA Event Production locations, and all vendors.
• Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
• Supervises and mentors staff to ensure client satisfaction and revenue maximization via onsite perfecting.
• Promotes and reinforces a positive working environment centered on SNA Event Productions core values.
• Maintain a positive employee relations environment for all AV and Business Center team members.
• Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
• Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.
• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.

Requirements

• 3+ years of audiovisual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Working knowledge of audiovisual equipment in a live show environment.
• Proficiency in the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Skills

• Audiovisual
• Operations Management
• Customer Service
• Revenue Maximization
• Cost Control
• Inventory Management
• Public Relations
• Employee Relations
• Business Software
• Billing Review
• Professional Appearance
• Professional Demeanor
• Ethics
• Security
• Equipment Maintenance
• Training
• Forecasting
• P&L Statements
• Team Development
• Leadership
• Computer Hardware Proficiency
• Computer Software Proficiency
• Microsoft Office
• Internet Proficiency

Location

• San Francisco, CA

Work Type

• On-site
• Full Time Salary

Experience Level

• Experienced

Education Level

• High School diploma required
• Bachelor’s degree preferred

Benefits

• Health, Dental, Life, Short Term, and Long Term Disability insurance
• Generous paid time off
• Company Holidays
• 401K with company matching

About the Company

• SNA Event Productions offers career opportunities for professionals seeking to be part of a growing, forward-thinking event production company.
• SNA Event Productions has evolved from a small startup into a nationally trusted provider by transforming traditional audiovisual services into a unified, modern production ecosystem.
• As a privately owned organization entering a new phase of growth, SNA Event Productions provides an environment where expertise, innovation, and collaboration are highly valued.
• The company believes its people are central to its success and to setting a higher standard within the industry.
• Since 2001, Safety NetAccess has been designing, building, and supporting wired and wireless networks for hospitality, multifamily, assisted living, resorts, and other public properties.
• Family-owned, Safety NetAccess has grown from a two-man startup to one of the country's most reliable and trusted partners.
• Safety NetAccess has been certified by most major hotel brands and remains in the top echelon of providers certified to deploy within Marriott's rigorous GPNS program and Hilton's Stay Connected program, where we consistently rank as a top-performing partner every year.
• Today, Safety NetAccess is deployed in 5,000+ venues providing millions of authentications daily.