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About the Role

Our Bilingual Spanish Customer Service Associate will initiate first party calls on behalf of our clients with consumers to provide information related to their account. Our consultative approach helps consumers gather information and resolve issues. Due to the competitive nature of the contract, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work successfully in a remote environment.

Responsibilities

Act as our client’s representative by initiating outbound calls to consumers to build rapport, gather information, provide answers and problem solve.
Focus efforts on account penetration to obtain information from consumers and determine financial situations and solutions.
Navigate documentation of consumer account fields, using appropriate forms, disposition codes, and detail as required.
Gather proper documentation from consumers and maintain appropriate follow-up.
Meet daily, weekly and monthly account penetration goals.
Work a specified number of accounts daily and maintain an acceptable volume of phone calls.
Properly manage and update the system to maximize contacts.
Adhere to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program.
Other duties as assigned.

Requirements

Ability to work Monday through Friday, 9:00 AM EST to 6:00 PM EST.
Prior Customer Service experience preferred.
Ability to speak and converse in Spanish and English fluently.
Ability to proficiently read and write in English.
Ability to proficiently read and write in Spanish is preferred.
Strong professional verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
Intermediate computer skills to document calls and navigate software packages, databases and the internet.
Strong organizational and time management skills.
Attention to detail.
Ability to follow directions and act independently to resolve problems.
Ability to work in a positive, collaborative manner with coworkers.
Ability and history of maintaining confidentiality and high level of trustworthiness.
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
Ability to work from home in a secure, professional environment.
Proficiency in Word, Excel, ConServe’s Database Systems, and e-mail preferred.
Legally authorized to work in the United States.
No conflicts of interest with ConServe or our Clients.
Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift).
Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift).
Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift).

Skills

Spanish
English
Professional verbal communication
Listening
Persuasion
Negotiation
Problem-solving
Intermediate computer skills
Organizational skills
Time management skills
Attention to detail
Ability to follow directions
Ability to act independently
Collaboration
Confidentiality
Trustworthiness
Professional interaction
Word proficiency
Excel proficiency
ConServe’s Database Systems proficiency
E-mail proficiency

Location

Remote
Alabama
Florida
Georgia
Missouri
North Carolina
South Carolina
North Dakota
Tennessee
Texas
Virginia
Upstate NY
Finger Lakes/Southern Tier, NY
Rochester & Buffalo, NY areas

Work Type

Work from home
Remote
Full-time

Experience Level

Prior Customer Service experience preferred

Education Level

High School Diploma or GED

About the Company

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
ConServe is a Drug Free Workplace

Equal Opportunity

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.