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About the Role

Partner with the General Manager to ensure the store meets or exceeds sales and contest goals, while also meeting payroll goals based on current trends. Prioritize, plan, and adjust schedules to meet business objectives and hold the team accountable. Recruit, interview, and select qualified candidates to build a talent pipeline. Train and motivate associates through ongoing programs in sales, customer service, and product knowledge, while developing them for increased responsibility. Assess performance, provide feedback, and deliver performance appraisals and development plans to ensure an exceptional customer experience and World Class Service standards. Maintain presence through effective floor management, ensure staff coverage, and maintain a safe work environment with ongoing safety training. Ensure store standards (visuals, cleanliness, signage, safety) are met and maintained. Manage store-operating procedures, including inventory levels and cash control, to minimize store losses. Ensure compliance with company guidelines for opening and closing, and monitor company assets through accurate inventory procedures. Foster an environment of fair treatment, dignity, and respect in accordance with the People First Philosophy.

Responsibilities

Ensure store meets or exceeds sales and contest goals in partnership with the General Manager.
Meet payroll goals based on current trends.
Prioritize, plan, and adjust schedules and daily agendas to meet business goals.
Hold team accountable to achieving goals.
Recruit, interview, and select qualified candidates to build a talent pipeline in partnership with the General Manager.
Train and motivate all associates through on-going programs in sales, customer service and product knowledge.
Develop associates to assume increased levels of responsibility.
Assess performance and provide on-going feedback.
Complete and deliver performance appraisals and development plans.
Ensure team provides an exceptional customer experience in the store to achieve World Class Service standards.
Maintain presence through effective floor management.
Ensure staff coverage in all areas of the store.
Maintain a safe work environment and ensure ongoing safety training and awareness.
Ensure store standards are met and maintained (visuals, cleanliness, signage, safety, etc.).
Manage store-operating procedures (inventory levels and cash control) to minimize store losses in partnership with the General Manager.
Ensure the store meets company guidelines in opening and closing.
Monitor company assets through accurate inventory procedures in partnership with the General Manager.
Ensure associates comply with all Company policies and procedures.
Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
Monitor assets through accurate inventory management procedures.

Requirements

2-3 years management experience.
Specialty retail experience preferred.
Proven ability to manage staff to meet and exceed sales, while meeting payroll goals.
Proven ability to identify top talent and train/develop/retain great people.
Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.
Effective communication, organization and leadership skills.
Proven ability to motivate and influence others through personal actions and examples.
Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
Ability to be mobile on the sales floor for extended periods of time.
Ability to operate POS system.
Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.
Will not now or in the future commence an immigration case or "sponsor" an individual for this position.
Not eligible for relocation assistance.

Skills

Sales
Customer Service
Product Knowledge
Talent Management
Performance Management
Floor Management
Inventory Management
Cash Control
Communication
Organization
Leadership
Motivation
Teamwork
Cooperation

Location

Onsite

Work Type

Full-time

Experience Level

2-3 years management experience

Salary/Compensations

$66,300-$70,000.00

Benefits

Competitive compensation package
Comprehensive health benefits
A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
A 401(k) plan and other investment opportunities
Paid vacations, holidays and other time-off programs
Health, dental and vision insurance
Health and dependent care tax-free spending accounts
Medical, family and bereavement leave
Same-sex domestic partner benefits
Short- and long-term disability programs
Life and travel insurance
An employee assistance program
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities

About the Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
These brands are among the best known and most respected in the industry.
We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago.
What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.
Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Equal Opportunity

Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.