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About the Role

The Integrated Employment Services (IES) program provides tailored support for individuals facing barriers to employment, helping them achieve meaningful, long-term outcomes. By addressing the unique challenges of each client, we create pathways to sustainable employment that transform lives and strengthen communities.

Responsibilities

• Conduct comprehensive assessments to identify client skills, barriers, and goals using the Common Assessment Tool (CAT).
• Incorporate motivational interviewing techniques in assessments to uncover hidden barriers such as physical or mental health challenges.
• Create and adjust individualized Employment Action Plans that align with program standards and client career aspirations, and address client stabilization needs by connecting them to resources.
• Stream clients into appropriate services, ensuring interventions meet program deliverables.
• Meet regularly with clients (at least bi-weekly), prioritizing in-person meetings, to review progress and address challenges.
• Collaborate with internal teams to coordinate tailored strategies for client employment success.
• Provide tailored support to clients by joining them for employment activities (interviews, etc.), as required.
• Facilitate workshops and one-on-one sessions on resume writing, interview preparation, and job search techniques.
• Provide guidance on workplace expectations, professional behaviour, and skills development.
• Refer clients to relevant community resources, certifications, or training programs to enhance job readiness.
• Work closely with Employer Engagement Specialists to align job opportunities with client profiles.
• Educate clients on AODA compliance and workplace accommodations to empower them with knowledge about their rights and potential supports in the workplace.
• Collaborate closely with Employer Engagement Specialists and Retention Specialists to ensure client strengths and barriers are effectively communicated and supported at all stages of the employment journey.
• Conduct regular follow-ups with clients and employers to ensure job retention and satisfaction.
• Address workplace challenges by coordinating accommodations, conflict resolution, or additional supports.
• Effectively track retention metrics, client feedback, and satisfaction to improve outcomes.
• Meet monthly Job Start and retention KPIs by facilitating onboarding processes and supporting long-term employment goals.
• Collaborate with Retention Specialists to anticipate and address potential post-placement and employment challenges.
• Maintain up-to-date, accurate case notes and client records in compliance with funder and organizational standards.
• Prepare reports on client progress, job starts, and program outcomes.
• Collect Proof of Employment documentation and ensure all KPIs are met or exceeded.
• Share impactful success stories, respecting client confidentiality, to showcase program value.
• Plan, deliver, and evaluate interactive workshops, and group sessions to build client confidence and skills.
• Adapt workshop content to meet the diverse needs of inclusion groups, ensuring accessibility and engagement.
• Incorporate client feedback into workshop improvements to ensure relevance and effectiveness.
• Engage in ongoing training in motivational interviewing, disability awareness, and data-informed service delivery to enhance client support.
• Maintain professionalism and always adhere to workplace policies, ensuring focus and productivity in all environments.
• Adhere to the organization’s business casual dress code during work hours, whether onsite, online, or when working offsite.
• Maintain an on-camera presence during virtual meetings.
• Be available to work a hybrid model with at least three in-office days per week and additional onsite presence as required.
• Travel within the GTA to attend employer site visits, trainings, networking events, community outreach activities, etc.
• Flexibility to work evenings and weekends when needed to support program goals or employer relationships.
• Replace work-from-home days with in-office or offsite attendance to support operational requirements.
• Perform additional tasks as required to support organizational needs, and program delivery.

Requirements

• Post-secondary diploma in social work, career development, vocational rehabilitation, or a related field.
• 2+ years in employment counselling, case management, or workforce development.
• Proven ability to work with diverse populations and individuals facing employment barriers.
• Satisfactory VSS, references and proof of education required for employment.

Skills

• Strong written and verbal communication.
• Proficiency in MS Office and case management systems.
• Excellent problem-solving and organizational abilities.
• Certified Career Development Practitioner (CCDP).
• Multilingual skills (e.g., Spanish, Mandarin, Russian, Arabic).
• Knowledge of local labour markets, employment programs, and inclusive hiring practices.
• First Aid/CPR certification.
• Motivational interviewing.
• Disability awareness.
• Data-informed service delivery.

Location

• 3195 Sheppard Ave E, Toronto ON (Scarborough)

Work Type

• Full-time
• Contract
• Hybrid

Experience Level

• 2+ years

Education Level

• Post-secondary diploma

Salary/Compensations

• $59,005.61 per annum

Benefits

• Comprehensive benefits package for full time, permanent staff.
• Savings plan for all permanent positions.
• Access to training, mentorship, and career development opportunities.

About the Company

• Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential.
• As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community.
• Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.
• People are at the centre of everything we do.
• We foster opportunities for skills development, personal growth and social interaction.
• We also actively promote work/life balance and mental health supports.
• We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations.
• We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.
• We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities.

Equal Opportunity

• Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment.
• Accommodations are available throughout the recruitment process upon request.