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About the Role

Anaplan is seeking a Sr. Manager, Customer Success Strategy & Operations to architect the day-to-day operations and future-state operating model for their largest and fastest-growing region. This role acts as a trusted advisor and primary Go-To-Market Field Operations partner to Customer Success leadership, enabling the post-sales team to achieve revenue goals, transition from reactive to proactive operations, and drive transformative change.

Responsibilities

Architect and implement AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
Partner with AMER post-sales leadership to develop and execute strategies for scaling operations and achieving churn and expand targets.
Act as a senior change agent, identifying optimization opportunities and championing new tools, technologies, and methodologies.
Lead complex, cross-functional projects bridging global strategy and local AMER execution.
Build and oversee intelligent early warning and action systems for the post-sales organization.
Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.
Deliver clear, contextual, and diagnostic insights into the daily workflows of Customer Success Business Partners and Renewal Managers.
Ensure data accuracy and integrity within CRM and related systems.
Own the operational rhythm and pipeline performance management for AMER.
Monitor and analyze post-sales pipeline metrics, including renewal conversion rates and health scores.
Drive post-sales forecasting for the region, leveraging predictive analytics and pipeline data.
Identify systemic risks to achieving post-sales goals and develop mitigation workflows.
Foster strong relationships with cross-functional teams (Sales, Product, GTM Analytics, GTM Tech, and Enablement).
Serve as the Intelligence & Operations thought leader for the AMER region, providing actionable insights and data-backed recommendations to executive leadership.

Requirements

8+ years of progressive experience in Revenue/Business Operations, Customer Success Operations, or highly analytical strategic roles.
Experience in a fast-paced, hyper-growth B2B SaaS company is strongly preferred.
Proven experience designing and building scalable processes.
Expertise in using data to diagnose the root cause of business problems.
Exceptional ability to act as a trusted advisor to VP and SVP-level leadership.
Strong opinions on the best way to engage with and motivate post-sales teams.
Proven, advanced skills in post-sales forecasting, pipeline management, customer health scoring, and go-to-market modeling.
Strong familiarity with enterprise automation platforms, CRM/CS platforms (e.g., Salesforce, Gainsight).
Deep understanding of how to leverage predictive analytics and modern AI concepts to drive scale.
Ability to plan, manage, and deliver multiple concurrent and complex work streams in a global matrix organization with aggressive timelines.
Must have GRIT: Guts, Reliability, Improvement, Teamwork.
Thrive in an entrepreneurial environment.
Project management and team leadership experience are highly desirable.

Skills

Systems Thinker
Diagnostician
Executive Presence
Forecasting Expertise
Pipeline Management
Customer Health Scoring
Go-to-market Modeling
Technical Acumen
Predictive Analytics
AI Concepts
Operational Agility
Project Management
Team Leadership

Location

AMER

Work Type

Full-time

Experience Level

Sr. Manager
8+ years

Salary/Compensations

$154,000—$209,000 USD

About the Company

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here.
Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Equal Opportunity

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.