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About the Role

MCA is seeking an experienced Communication Systems Technician in the Georgetown, Texas area to support our fast-growing MSS (Voice) division. We are looking for team members who share our values: service, growth, teamwork, and safety.

Responsibilities

• Install, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment for public safety, healthcare, educational institutions, utilities, manufacturing, and other customer markets.
• Design and upgrade customer systems to the latest technologies and solutions.
• Conduct minor modifications to electronic circuitry per customer request and/or deploy factory software/firmware updates.
• Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs.
• Assist and collaborate well with the team, the Service Manager, and the customer.
• Complete service tickets, work orders, and technical documentation accurately and within established timelines.
• Demonstrate a willingness to learn and be mentored in new technology in communications and equipment.
• Adhere to company safety standards, quality requirements, and established service procedures.
• Participate in an on-call rotation to provide after-hours emergency support as needed.
• Perform other duties as assigned.

Requirements

• At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment.
• Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Understanding of / willingness to learn two-way radio theory.
• Experience with Motorola Solutions communication technologies or manufacturer competitors is a plus.
• Team-focused with a passion to meet customer needs.
• Strong customer service, communication, and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
• Valid driver's license required.
• Ability to pass applicable background screening, drug testing, and motor vehicle record requirements.
• Must have a valid driver's license and maintain a driving record that complies with the Company’s policies and procedures.

Skills

• Mobile communications equipment diagnosis, repair, programming, and installation
• Spectrum analyzers
• System analyzers
• Watt meters
• TDRs
• FDRs
• Multi-meters
• Two-way radio theory
• Motorola Solutions communication technologies
• Customer service
• Communication
• Interpersonal skills

Location

• Georgetown, Texas

Work Type

• On-call rotation
• First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Experience Level

• Experienced

Education Level

• Associate degree in Electronics, Information Technology, Telecommunications, or a related technical field preferred; equivalent combination of education, certifications, military training, and relevant experience will be considered.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives

About the Company

• MCA, your trusted advisor for wireless communications, data, and security.
• MCA seeks team members who share our values: service, growth, teamwork, and safety.
• As a Military Friendly Employer, we welcome veterans, with over 250 already on board.
• Join us and become part of the MCA family, where we prioritize both work and enjoyment.
• Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide.
• Customers trust us to provide a portfolio of turnkey systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.
• Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government.
• In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
• We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.
• We take our work and customers seriously and believe our best work can be fun.
• A component of our business that embodies the MCA advantage is our “Service First DNA” culture.
• Service is not just a motto for MCA; it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

Equal Opportunity

• Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer.
• We are committed to creating an inclusive environment that celebrates diversity.
• At MCA, we are “better together.”