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About the Role

Reporting to the Director, Culture, Change, and Learning, the Manager, Culture & Change plays a critical leadership role in advancing the organization's culture, transformation, and Diversity & Inclusion priorities. Leading a team of Change Leadership professionals, this position is responsible for driving enterprise wide culture, change, engagement, inclusion, and leadership development initiatives that support the organization's strategic objectives and transformation journey.

Responsibilities

Lead and deliver change management services for enterprise and project initiatives, including change strategy, stakeholder engagement, impact assessment, readiness planning, resistance management, adoption, and sustainment activities.
Provide expert advisory support to leaders, sponsors, and project teams, building change leadership capability, organizational readiness, and stakeholder alignment to successfully implement and sustain cultural, organizational, process, and digital transformation initiatives.
Lead the planning, implementation, and evaluation of culture, engagement, inclusion, and employee experience initiatives that support organizational priorities and advance enterprise culture objectives.
Collaborate with leaders and business units to translate employee feedback, engagement results, and culture insights into meaningful strategies and action plans that strengthen organizational effectiveness and employee experience.
Lead and develop a high-performing Culture and Change team, fostering capability, accountability, inclusion, continuous learning, and exceptional client service while ensuring effective workforce planning and resource management.
Develop, monitor, and report on key measures related to change readiness, stakeholder engagement, adoption, resistance management, sustainment, culture, and employee engagement, providing insights and recommendations to leaders.
Drive continuous improvement by evaluating program effectiveness, identifying emerging trends and lessons learned, and enhancing change management methodologies, tools, templates, and practices to strengthen organizational capability.

Requirements

University degree in Human Resources, Organizational Development, Business, Communications, Psychology, or a related field.
7+ years of progressive experience in change management, organizational development, culture, engagement, internal consulting, or a related HR/people disciplines.
3–5 years of people leadership, and/or project leadership experience.
The successful candidate will be required to travel regularly between Toronto Hydro locations.
Demonstrated experience leading medium to large scale organizational, cultural, process, technology, and digital transformation initiatives.
Experience developing and implementing change strategies, stakeholder engagement plans, impact assessments, readiness activities, adoption approaches, and sustainment plans.
Demonstrated ability to build trusted relationships and influence leaders, sponsors, project teams, and business partners.
Strong knowledge of change management principles, stakeholder engagement, culture activation, employee experience, adoption planning, and organizational readiness.
Strong consulting, facilitation, coaching, communication and influencing skills, with the ability to support leaders and teams through complex organizational change.
Ability to translate strategy into actionable plans, stakeholder engagement strategies, and measurable business outcomes.
Strong people leadership and workload management capability, including experience coaching and developing teams with varying levels of change and project management expertise.
Sound judgment, adaptability, and ability to work in a complex, fast paced environment.

Skills

Change Management
Organizational Development
Culture
Engagement
Internal Consulting
People Leadership
Project Leadership
Stakeholder Engagement
Impact Assessment
Readiness Planning
Resistance Management
Adoption Planning
Sustainment Planning
Consulting
Facilitation
Coaching
Communication
Influencing
Workload Management

Location

Toronto Hydro locations
Ontario

Work Type

Hybrid
Remote
Onsite

Experience Level

7+ years of progressive experience in change management, organizational development, culture, engagement, internal consulting, or a related HR/people disciplines.
3–5 years of people leadership, and/or project leadership experience.

Education Level

University degree in Human Resources, Organizational Development, Business, Communications, Psychology, or a related field.
Prosci Change Management Certification or equivalent designation is considered an asset.

Salary/Compensations

$124055 - $155069 Annually
Target Variable Performance Pay: 15%

Benefits

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

About the Company

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process.
Learn more about our commitment to accessibility.

Equal Opportunity

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process.
As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position.
These tools are used in combination with human decision-making to ensure fairness and consistency.
We welcome applications from all qualified candidates.
If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000.
Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process.
Please note this email is for accommodation requests only.
Resumes sent to this email address will not be considered.