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About the Role

We are a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our team members are essential to our mission to reshape healthcare through the power of connection.

Responsibilities

• Greet patients and families, schedule appointments, and arrange inpatient/outpatient admissions and procedures.
• Handle telephone calls promptly, address caller needs, and direct calls appropriately.
• Take accurate messages and deliver them to the intended individual.
• Demonstrate appropriate telephone etiquette.
• Schedule future appointments, tests, and complete physician-ordered referrals.
• Maintain communication resources, including on-call schedules and provider contact information.
• Prepare new patient charts, ensuring all required forms are included and converting temporary records to permanent ones.
• Request medical records and prepare charts for physician review prior to patient visits.
• Print necessary medical record information from electronic records if charts are unavailable.
• Reconcile encounters daily according to policy.
• Monitor supply inventory and submit requisitions for necessary items and services.
• Perform clerical duties such as faxing, photocopying, filing, and mailing.
• Obtain, verify, and update patient information while maintaining confidentiality.
• Accurately complete all necessary patient forms.
• Respect patient rights by knocking, using patient names, and identifying yourself before entering rooms.
• Establish and maintain positive working relationships with physicians and nursing staff.
• Protect patient and employee privacy and confidentiality.
• Promptly communicate any problems or equipment concerns to the Nurse Manager.
• Arrange for specialty equipment and services.
• Interact with outside vendors and contracted services.
• Submit necessary documents for hospital admissions.
• Collect pre-admission testing data.
• Understand insurance and pre-certification requirements.
• Arrange and distribute schedules.
• Maintain office supplies and equipment.
• Provide training to other office staff.
• Log surgical procedures.
• Maintain the scheduling system, including rescheduling and canceling procedures.
• Utilize customer service skills to alleviate patient anxiety.
• Demonstrate customer service skills when communicating with peers.
• Collate and submit information.
• Communicate repair orders to appropriate personnel.
• Demonstrate good judgment in scheduling procedures to increase physician productivity.
• Understand fire safety and emergency procedures.
• Perform other job duties as required.

Requirements

• Ability to commute to satellite offices as needed.
• Ability to communicate in English, both orally and in writing.
• Excellent interpersonal and customer service skills.
• Accurate computer data entry skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
• Previous PSR experience preferred.
• Previous office experience preferred.

Skills

• Interpersonal skills
• Customer service skills
• Computer data entry
• Organization
• Time management
• Computer proficiency
• Standard Office Technology
• EHR
• Practice Management System
• Departmental/Ancillary Systems
• Medical office terminology

Location

• Satellite offices

Work Type

• Full-time

Experience Level

• Previous PSR experience preferred
• Previous office experience preferred

Education Level

• High School Graduate or GED required
• Associate Degree preferred
• Heartsaver certification within 30 days of hire

Salary/Compensations

• $18.13 - $22.02 Hourly

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
• We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
• We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Equal Opportunity

• Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.