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About the Role

We are a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our team members are essential to our mission to reshape healthcare through the power of connection.

Responsibilities

• Greet patients and family members.
• Schedule patient appointments, hospital admissions, and ambulatory procedures.
• Answer telephones promptly and address caller needs.
• Direct calls appropriately and take accurate messages.
• Schedule future appointments, tests, and complete physician-ordered referrals.
• Maintain communication resources, including on-call schedules and provider phone numbers.
• Prepare new patient charts, ensuring all required forms are included.
• Convert temporary records to permanent records by the end of the day.
• Request medical records and prepare charts for physician visits.
• Print necessary medical record information from electronic records if charts are unavailable.
• Reconcile encounters daily according to policy.
• Monitor supply inventory and submit requisitions for supplies, forms, equipment, or services.
• Perform clerical duties such as faxing, photocopying, filing, and mailing.
• Obtain, verify, and update patient information while maintaining confidentiality.
• Accurately complete all necessary patient forms.
• Respect patient rights by knocking before entering, using the patient's name, and identifying yourself.
• Establish and maintain positive working relationships with physicians and nursing staff.
• Protect patient and employee privacy and confidentiality.
• Communicate problems or equipment concerns promptly to the Nurse Manager.
• Demonstrate knowledge of booking and scheduling inpatient, outpatient, and special procedures.
• Arrange for specialty equipment and services.
• Interact with outside vendors and contracted services.
• Demonstrate understanding of submitting necessary documents for the hospital.
• Verbalize the procedure for collecting pre-admission testing data.
• Demonstrate knowledge of insurance and pre-certification requirements.
• Arrange, type, and distribute schedules.
• Maintain office supplies and equipment.
• Provide training to other office staff.
• Log surgical procedures.
• Maintain the scheduling system, including rescheduling and canceling procedures.
• Verbalize customer service skills to alleviate patient anxiety.
• Demonstrate customer service skills when communicating with peers.
• Collate and submit information.
• Communicate repair orders to appropriate personnel.
• Demonstrate good judgment in scheduling procedures to increase physician productivity.
• Demonstrate understanding of fire safety and emergency procedures.
• Perform other job duties as required.

Requirements

• Ability to commute to satellite offices as needed.
• Ability to communicate in English, both orally and in writing.
• Excellent interpersonal and customer service skills.
• Accurate computer data entry skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
• Knowledge of medical office and terminology preferred.

Skills

• Interpersonal skills
• Customer service skills
• Computer data entry
• Organization
• Time management
• Computer proficiency
• Standard Office Technology
• EHR
• Practice Management System
• Departmental/Ancillary Systems
• Medical office knowledge
• Medical terminology

Location

• Satellite offices

Work Type

• Full-time

Experience Level

• Previous PSR experience preferred
• Previous office experience preferred

Education Level

• High School Graduate or GED required
• Associate Degree preferred
• Heartsaver certification within 30 days of hire

Salary/Compensations

• $19.95 - $24.42 Hourly

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
• When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.
• We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
• Total Rewards at VillageMD
• Our team members are essential to our mission to reshape healthcare through the power of connection.
• VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Equal Opportunity

• Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.