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About the Role

This role involves balancing and auditing daily revenues, preparing financial reports, and assuming managerial duties during specific shifts. It also includes guest services such as check-in/check-out, handling complaints, and ensuring guest satisfaction.

Responsibilities

• Balance and audit room revenue and food and beverage revenue for accuracy.
• Prepare all reports relevant to daily revenues.
• Prepare various audit worksheets and Daily Flash Reports.
• Assume responsibilities of Manager on Duty from midnight until the morning shift arrives.
• Log guest complaints into the Front Desk Communication or Log Book.
• Register guests into the hotel and check guests out of the hotel.
• Balance and audit room and tax charges, cashiers reports, and guest and house accounts for accuracy.
• Complete and transmit daily management and accounting reports and supporting documents.
• Prepare customer tracking report, market segmentation report, and food and beverage revenue report.
• Communicate with other hotel departments to resolve accounting discrepancies and exchange information.
• Perform all Guest Service Representative functions.
• Assist in booking room reservations.
• Answer hotel phone calls and notify guests of messages.
• Facilitate proper security of department keys.
• Respond quickly to guest requests in a friendly manner.
• Follow up to ensure guest satisfaction.
• Handle confidential information, including guest records, with integrity.
• Make daily deposits.
• Verify room charges and rates.
• Verify register has appropriate starting cash.
• Manage daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report.
• Submit reports to the corporate office.
• Monitor room availability.
• Block rooms and handle guest requests.
• Perform and document security walks on a regular basis.
• Implement emergency procedures.
• Prepare continental breakfast on time and replenish items as needed.
• Perform laundry functions as directed.
• Make management decisions in the manager's absence.
• Provide a professional image through appearance and dress.
• Follow company policies and procedures.

Requirements

• Thorough knowledge of emergency procedures and their implementation.

Skills

• Guest Service
• Accounting
• Auditing
• Financial Reporting
• Communication
• Problem-Solving
• Integrity
• Security Procedures
• Teamwork

Location

• Austin, TX 78704

Work Type

• Full-Time
• Part-Time
• Graveyard Shift

Benefits

• Comprehensive Benefits Package (medical, dental, vision, and other voluntary benefits) for eligible full-time employees.
• Company-Sponsored Transportation Assistance through monthly transit passes.
• Complimentary Employee Meal during each scheduled shift.
• Monthly Associate Celebrations & Team Meetings.
• Employee Recognition & Incentive Programs.
• Growth & Development Opportunities.
• Supportive Team Culture.