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About the Role
The Member Experience Associate is a key frontline representative of the YMCA of Yonkers, responsible for creating a welcoming, inclusive, and mission-centered environment for all members and guests. This position ensures smooth day-to-day operations of the Welcome Center, providing exceptional service that reflects the YMCA’s mission to strengthen spirit, mind, and body for all. Associates are the first point of contact for membership inquiries, registrations, and support, embodying the Y’s commitment to helping members achieve their goals, build lasting relationships, and feel a true sense of belonging.
Responsibilities
- Provide a warm and engaging welcome to all members, guests, and visitors.
- Conduct facility tours and first-visit experiences for prospective members.
- Respond to member inquiries and concerns professionally and with care.
- Promote YMCA programs, events, and volunteer opportunities.
- Champion a welcoming environment by modeling "Most Welcoming Place" and "Listen First" practices.
- Process memberships, payments, and registrations accurately and efficiently.
- Assist members in navigating the Reclique Core CRM and mobile app.
- Maintain organized and professional front desk and lobby areas.
- Support the membership scholarship process.
- Collaborate with all YMCA departments to support a seamless member experience.
- Support events, campaigns, and philanthropy efforts.
- Model the YMCA’s core values of Caring, Honesty, Respect, and Responsibility.
- Participate in ongoing training and team meetings.
Requirements
- High school diploma or equivalency required; some college preferred.
- Minimum of 1 year of customer service, hospitality, or community-facing experience.
- Strong interpersonal, communication, and problem-solving skills.
- Excellent organizational and time management skills.
- Ability to work with diverse populations and uphold an inclusive environment.
- Proficiency with computers and comfort using digital systems and mobile apps.
- CPR/AED certification (or willingness to obtain within 30 days).
- Bilingual (English/Spanish) preferred.
- Ability to remain stationary or move about the facility for extended periods.
- Regular use of computers, phones, and other office technology.
- Occasionally lift and/or move up to 25 pounds.
Skills
- Customer service
- Hospitality
- Community-facing experience
- Interpersonal skills
- Communication skills
- Problem-solving skills
- Organizational skills
- Time management skills
- Computer proficiency
- Digital systems usage
- Mobile app usage
- CPR/AED certification
Location
- Yonkers, NY 10701
Work Type
- Part Time
- Hourly
Experience Level
- Minimum of 1 year of customer service, hospitality, or community-facing experience
Education Level
- High school diploma or equivalency required
- Some college preferred
Salary/Compensations
- $17.00 - $17.00 Hourly
About the Company
- At the Y, our goal is to support people in three key areas: Achievement: Helping members set and reach personal goals in health, learning, or growth. Relationships: Connecting members to others through shared experiences and supportive communities. Belonging: Ensuring every person who walks through our doors feels welcomed, valued, and part of something greater than themselves. This role activates that mission every day through outstanding member service and engagement.