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About the Role

Technical Consulting is Ramp's post-sales technical delivery team responsible for transforming customer finance organizations. The Senior Manager, Technical Consulting, Strategic leads the team managing Ramp's largest and most strategic accounts, owning post-sales technical implementation end-to-end. This role requires a leader with both operational rigor and technical credibility to design solutions for complex customer needs.

Responsibilities

Lead and grow the Strategic Technical Consulting team, including hiring, onboarding, performance, and career development.
Own post-sales technical implementation for Ramp's largest accounts, ensuring solution quality, delivery timelines, and technical outcomes.
Co-own activation milestones with Customer Activation, establishing a joint operating model for technical design, adoption, and enablement.
Serve as the terminal escalation point for complex technical and delivery challenges, including ERP integration failures and custom API work.
Define the Strategic delivery model, including scoping standards, solution design review, and quality bars.
Run the function with operational rigor, forecasting capacity, balancing workload, and instrumenting the team with KPIs.
Partner cross-functionally at the leadership level with teams such as Customer Activation, Sales, Product, and Engineering.
Synthesize customer needs into product feedback and champion them with Product and Engineering.
Make sound decisions in ambiguous, high-stakes situations and document the reasoning for team learning.

Requirements

8+ years in technical consulting, solutions architecture, implementation, or professional services, with significant experience on enterprise or strategic accounts.
3+ years managing individual contributors and owning team-level outcomes; experience managing senior or principal-level ICs is strongly preferred.
Proven track record of owning post-sales implementation for large, complex customers with multi-entity, multi-system, and executive-sponsored engagements.
Deep fluency in ERP and financial systems (NetSuite, Sage Intacct, Oracle, Workday Financials, Microsoft Dynamics), APIs, SSO/HRIS integrations, and core accounting workflows.
Ability to assess and guide technical solution design at enterprise complexity.
Experience building operating models between functions and making shared accountability work.
Executive-grade communication skills, with the ability to advocate internally and translate technical trade-offs into business consequences.
Demonstrated judgment in ambiguity and a bias toward ownership in a fast-changing, high-growth environment.

Skills

Technical Consulting
Solutions Architecture
Implementation
Professional Services
Team Leadership
Post-Sales Implementation
ERP Systems
Financial Systems
APIs
SSO/HRIS Integrations
Accounting Workflows
Solution Design
Operational Rigor
KPI Measurement
Cross-functional Partnership
Product Feedback
Executive Communication

Location

United States
Canada
United Kingdom
NYC
SF

Work Type

Full-time

Experience Level

Senior
Manager

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
One Medical annual membership (US)
401(k), including employer match (US)
Fertility HRA (up to $10,000 per year) (US)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance (US)
In-office perks: lunch, snacks, drinks, and more (US)
Relocation expense coverage to NYC or SF (if needed) (US)
Group medical, dental, and vision coverage through Sun Life (Canada)
Life, AD&D, and disability coverage (Canada)
Fertility drug coverage (up to $4,000 lifetime) (Canada)
Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
Employee Assistance Program and virtual care through Lumino Health (Canada)
Private medical insurance through Freedom Elite (UK)
Virtual GP and at-home care via eMed x Livi (UK)
Workplace pension through Penfold, with salary sacrifice option (UK)

About the Company

Ramp is building the smart infrastructure for finance teams, automating how businesses spend.
We automate how over $200B in annualized spend flows in and out of 70,000+ companies.
We hire people with high agency and high urgency, focusing on what individuals have built.
At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions.
Our customers save 5% and grow revenue 16% in their first year.
We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.