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About the Role
Vega is looking for exceptional project managers to lead client deliveries from end-to-end, embodying client partnership as a competitive advantage. This role acts as the bridge between sophisticated enterprise clients, product, and engineering, holding scope, timelines, and requirements together to drive a market-leading client experience.
Responsibilities
- Own the day-to-day relationship, requirements shaping, and delivery coordination for a small portfolio of enterprise customers, ensuring they receive maximum value from the platform and a white-glove partnership experience, whilst protecting Product & Engineering teams from unstructured or ad-hoc demand.
- Run check-ins, business reviews, roadmap discussions, and discovery workshops.
- Act as the main bridge between enterprise clients and Vega’s product & engineering teams, translating customer needs into clear, prioritised, and deliverable work with clear success criteria and scalability with the platform.
- Work with Product to ensure a clear linkage between customer demand and product direction, collaborating to understand trade-offs between effort, impact, and complexity and prioritise customer-driven requests across the product surface and multiple customers.
- Actively build and shape the playbook for how engagements are run at scale, with processes and automations to coordinate with engineering, track progress, and communicate release plans and updates to customers.
- Support the Growth team to ensure customers adopt and realise value from new features, identify expansion opportunities through deeper platform usage, and maximise opportunities for customer retention and satisfaction.
Requirements
- Experience delivering complex technology projects in enterprise contexts, with a strong focus on customer success or implementation leadership.
- Experience in a start-up/scale-up context is a strong plus, or as a project leader in consulting focused on tech delivery.
- Strong interpersonal skills.
- Ability to manage enterprise customer relationships across a range of stakeholders (e.g., business, tech, and ops teams).
- Ability to collaborate with internal product and engineering teams on delivery.
- Confidence and judgement, with the ability to decide when and how to challenge requests.
- Awareness of scalability and trade-offs when making judgement calls.
- Excellent communication skills across both technical and non-technical audiences.
- Experience working directly with engineering teams and enterprise stakeholders, particularly in environments involving integrations, configuration-heavy products, or complex customer requirements.
Skills
- Project Management
- Client Relationship Management
- Requirements Shaping
- Delivery Coordination
- Product & Engineering Collaboration
- Customer Success
- Implementation Leadership
- Interpersonal Skills
- Stakeholder Management
- Communication Skills
Location
- London
Work Type
- 4x days per week in-office
- Full-time
Experience Level
- Mid-level
- Senior
Benefits
- Medical insurance
- Gym membership
- Learning budget
About the Company
- Vega is transforming the way private markets operate. Alternative asset management is one of the most influential forces in the global economy, with over $20TN in assets today. Over the next five years, the industry is set to grow 3x, but GPs are facing challenges around their ability to handle the investment flows that are coming in. GPs have been completely underserved by innovation, particularly on the investor relations side.
- Vega built the industry’s first AI-native operating system, where all client work gets done - from the start of an investor’s journey to its end. We are rethinking how work gets done in private markets from first principles.
- Vega was founded by former investors at Elliott and KKR, and built by talent from the world’s leading technology and financial services firms - including Trade Republic, Revolut, Goldman Sachs, BCG, and more.
- We have raised $30M so far, with the backing of Apollo, Motive Partners, and 60+ senior executives from the industry.
- Today, we have over $300B AUM and 30,000 users on the platform.
- Vega is a fast-growing startup. We want to make this a career-accelerating place for people with the ambition to build something big.
- We do not seek consensus. You will be expected to voice opinions and take initiative.
- We believe bureaucracy is the killer of progress. We are focused on creating the minimum viable process to operate with quality at speed.
- We prioritise talent over tenure. There is no promise of progression without performance – we assess and reward people on impact above all else.
- We iterate fast. We make decisions amid ambiguity and with imperfect information, and we strive to balance committing to a hypothesis with iterating at low ego.
- We play to win. Expectations, intensity and ambition are very high, with every single colleague contributing to Vega's success. This often will not be a 9-5.
- You will help define the transformation of one of the most influential industries of our time with AI, working alongside an ambitious and dedicated team.
- Competitive salary and equity package.