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About the Role

We are seeking an experienced Architecture and Technical Director (ATD) to oversee the customer technical architecture across all Orange services and solutions. This role involves leading the Architecture & Technology Office, setting technical strategy, and ensuring solutions are implementable, operable, secure, and financially optimized. You will act as the trusted technology advisor for the customer, collaborating with CxO-level stakeholders and internal/external partners to translate business strategy into robust architecture.

Responsibilities

Be the trusted technology advisor and global lead architect for a major customer account.
Own the end-to-end technical architecture of all Orange-delivered services across the full lifecycle of the contract.
Lead the Architecture & Technology Office, providing direction, coaching, and coordination for architecture and design resources.
Govern and sign off all new technical solutions and major changes, ensuring they are implementable, operable, secure, and aligned with standards.
Shape and maintain the technical roadmap jointly with the customer, aligned with their business strategy and Orange Business objectives.
Support organic growth by managing a structured pre-sales governance for incremental opportunities within the existing contract.
Ensure architecture coherence and design consistency across all domains.
Drive innovation, automation, and AI-based services.
Ensure effective knowledge management and documentation.
Contribute to the CBU P&L, financially optimizing solutions and ensuring delivery according to or better than the business case.
Act as the global lead architect for the account, representing Orange in the joint technology board and other senior technical forums.
Design and maintain a detailed customer journey and enterprise architecture.
Identify and document customer use cases and related service profile structures.
Own the governance process on technology and service architecture.
Serve as the client technical advocate, ensuring Orange solutions meet or exceed expectations.
Lead and validate high-level and low-level designs across network, security, collaboration, cloud, and associated ecosystems.
Ensure all solutions are implementable and operable by Orange operations teams.
Support Order-to-Bill and onboarding processes with architecture and design inputs.
Oversee design documentation, ensuring history is traceable.
Guarantee technical design consistency over the lifecycle of the contract.
Manage and validate complex technical changes.
Perform and coordinate handover to operations at the end of pilots and transition phases.
Organize and lead regular technical audits.
Lead the Architecture & Technology Office, organizing and prioritizing work.
Liaise closely with Project Managers, Account / CBU Directors, Operations Managers, and other Orange teams.
Coordinate with hardware and software vendors, Orange Engineering, Product Management, and partner organizations.
Provide technical escalation leadership during major incidents and crises.
Host regular technical cadence calls with the customer’s technical leaders and internal stakeholders.
Ensure information security governance across delivered services.
Jointly build a multi-year technology roadmap with the customer.
Proactively promote innovations that deliver measurable business value.
Work with solution partners and digital / business consulting teams to define digital use cases, proofs-of-concept, and pilots.
Test innovative solutions in lab or pilot environments.
Identify opportunities for automation, orchestration, and AI-based services.
Contribute to business case definition and validation.
Own the consulting and architecture effort estimation and sign-off.
Present achievements, roadmaps, risks, and hot topics during Monthly or Quarterly Business Reviews (MBR/QBR).
Support the account strategy by identifying growth opportunities and influencing deal shaping.

Requirements

University degree in Communications Systems, Computer Science, Engineering, or related field, or equivalent relevant experience.
10+ years of experience in customer-facing roles within the telecom or IT industry.
Proven track record as a lead architect / technical director / solution lead for complex, multi-country or multi-domain solutions.
Significant experience managing and leading distributed, multicultural technical teams in a matrix organization.
Demonstrated experience in driving and positioning global technical strategies aligned with customer business needs.
Experience with large transformation programs (transition & transformation, modernization, cloud migration, SD-WAN, security, etc.).
Deep understanding of carrier-grade networking and security, including technologies such as MPLS, SD-WAN, routing (e.g., BGP), and secure connectivity.
Strong knowledge of telecommunications / IT solutions and services, including hybrid WAN, cloud, data center, collaboration, and managed security services.
Experience in network/solution design and multivendor integration, including governance of standards and design rules.
Solid exposure to DevSecOps, automation, and observability concepts (e.g., infrastructure as code, CI/CD, APIs, AIOps) is highly valued.
Strong troubleshooting and deep-dive analysis skills.
Good understanding of information security governance across complex, regulated environments.
Excellent strategic thinking, able to connect business drivers with technology architectures and roadmaps.
Strong business and financial acumen, including familiarity with P&L management, business cases, and commercial trade-offs.
Proven leadership and matrix management capabilities.
Strong customer focus and relationship-building skills, with experience engaging at CxO and senior management levels.
Excellent communication, presentation, and negotiation skills.
Ability to handle complex, high-pressure situations with composure and structure.
Experience working in international, multicultural environments and virtual teams.
Fluent in English (spoken and written).
Relevant industry certifications (Network/security: Cisco, Fortinet, Palo Alto; Cloud/architecture: AWS, Azure, GCP, TOGAF; Project/service management: PMP, PRINCE2, ITIL, Agile/Scrum) are preferred.
Experience in digital transformation consulting is preferred.
Prior experience in large-account Solution Lead or Enterprise Architect roles within an operator or global integrator is preferred.
Experience contributing to or leading internal improvement programs is preferred.
A can-do attitude, tackling challenges head-on and challenging the status quo with new and innovative ideas.

Skills

Architecture
Technical Strategy
Roadmap Development
Solution Design
Implementation
Operability
Security
Financial Optimization
Trusted Advisor
CxO Engagement
Stakeholder Management
Team Leadership
Innovation
Automation
AI
Global Environment
Multicultural Environment
Enterprise Architectures
High-Performing Technical Teams
Complex Enterprise Architectures
Global Solutions
Post-Sales Support
Pre-Sales Support
Network Architecture
Security Architecture
Collaboration Architecture
Cloud Architecture
Data Center Architecture
Application Architecture
Knowledge Management
Documentation
P&L Contribution
Business Case Optimization
Customer Journey Design
Service Profile Structures
Architecture Review Boards
Innovation Boards
Change Advisory Governance
Client Technical Advocacy
High-Level Design (HLD)
Low-Level Design (LLD)
Network Design
Security Design
Collaboration Design
Cloud Design
Operational Models
Handover Criteria
Order-to-Bill Process
Onboarding Process
Architecture Repositories
Templates
Naming Conventions
Configuration Baselines
Lifecycle Management
Project Management
Account Management
CBU Management
Operations Management
Vendor Coordination
Partner Coordination
Technical Escalation
Incident Management
Crisis Management
Root Cause Analysis
Remediation
Stakeholder Communication
Technical Cadence Calls
Information Security Governance
Compliance
Security Policies
Risk Management
Remediation Plans
Technology Roadmap
Business Needs Alignment
Portfolio Evolution
Digital Services
Proof-of-Concept (PoC)
Pilot Programs
Business Value
Digital Use Cases
Co-creation
Lab Environments
Industrialization
Orchestration
AI-based Services
Quality Improvement
Agility Improvement
Cost Efficiency
Business Case Definition
Cost Modeling
Risk Assessment
Margin Optimization
Effort Estimation
Sign-off
Consulting Governance
Monthly Business Reviews (MBR)
Quarterly Business Reviews (QBR)
Account Strategy
Growth Opportunities
Deal Shaping
Vendor of Choice
Partner of Choice
MPLS
SD-WAN
BGP
Secure Connectivity
Hybrid WAN
Cloud Services
Data Center Services
Managed Security Services
Multivendor Integration
DevSecOps
Automation
Observability
Infrastructure as Code (IaC)
Continuous Integration/Continuous Deployment (CI/CD)
Application Programming Interfaces (APIs)
Artificial Intelligence for IT Operations (AIOps)
Troubleshooting
Performance Optimization
Strategic Thinking
Business Acumen
Financial Acumen
P&L Management
Matrix Management
Customer Relationship Building
Communication Skills
Presentation Skills
Negotiation Skills
Complex Situation Handling
High-Pressure Situation Handling
Composure
Structure
International Experience
Virtual Team Management
English Fluency
Digital Transformation Consulting
Customer Journey Design
Innovation Management
Enterprise Architect Role
Internal Improvement Programs
Industrialization
Tooling
Methodologies

Location

Global

Work Type

Hybrid

Experience Level

10+ years of experience
Senior

Education Level

University degree in Communications Systems, Computer Science, Engineering, or related field, or equivalent relevant experience.

Benefits

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.

About the Company

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Equal Opportunity

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation.
Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.