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About the Role
We are looking for a proactive and commercially driven Retail Supervisor to join our Battersea Pop Up boutique on a 3 month fixed term contract. This is on a full time (40 hours / 5 days a week) basis. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Responsibilities
- Attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Requirements
- Previous supervisory shop floor experience in the retail sector, ideally from a luxury background.
- Proven track record of delivering exceptional customer service.
- Strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- Ability to maintain and support a positive and collaborative team culture.
Skills
- Customer service
- Coaching
- Training
- Mentoring
- Team leadership
- Complaint resolution
- Internal control processes
- Auditing
Location
- Battersea
Work Type
- Full-time
- 3 month fixed term contract
Experience Level
- Supervisor
Salary/Compensations
- £35,065 per annum
Benefits
- Potential bonus
- Complimentary Nespresso machine and coffee pods
About the Company
- Nespresso is a name synonymous with luxury, innovation and sustainability.
- Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista.
- We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
- To find out more about Nespresso please visit: www.nespresso.com
Equal Opportunity
- At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking.
- We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community.
- Please let us know if we can provide accommodations to ensure your full participation in the application process.
- To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace