Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Shift Lead, you will ensure that the vision, culture, and core values of Dutch Bros are upheld on every shift. You will be a servant leader within the shop, communicating with leadership on any internal or external feedback, and performing essential tasks so the crew can focus on core values.
Responsibilities
- Lead the experience for every Broista on shift, ensuring a mind-blowing experience for every customer.
- Cultivate the Dutch Bros atmosphere and standards on shift, ensuring Broistas meet all expectations and helping solve problems.
- Manage the shift, ensuring Broistas are prepared for specials or promotions with the right energy and attitude.
- Train new Broistas operationally and culturally, providing a fun-loving, mind-blowing environment.
- Set Broistas up for success by covering all aspects of the Manifesto during training.
- Aid Shop Manager and Shop Leads in inventory management, support, and other delegated duties.
- Set up the next shift for success in all areas, including counting tills, bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
- Communicate with your manager and share wins and opportunities for improvement with shop leaders.
- Be a good role model by attending mandatory meetings, knowing resources, and adhering to company policies.
- Aid in ensuring shop setup and cleanliness standards are met.
- Follow up with Quality Assurance inspections and accountability processes.
Requirements
- 6 months of Broista experience at Dutch Bros preferred.
- No disciplinary action for the past 90 days required.
- Successfully completed the most recent flowcheck (90% score or better) and on time.
- Obtain and maintain a Food Handler Permit/Certification as required by state/local regulations.
- Ability to complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros required standards.
- Excellent communicator: Communicate appropriate information up to leaders and communicate expectations to the crew.
- Available to work shift lead shifts and be present at shop meetings and culture building events.
- Demonstrate all Broista Levels of Leadership expectations.
- Constant standing/walking, up to 10 hours at a time.
- Occasional stooping, kneeling, or crawling.
- Occasional pushing, pulling, lifting, or carrying up to 65 lbs.
- Possible exposure to extreme heat and/or cold temperatures.
- Occasional ascending or descending on ladders and ramps.
- Frequent, continual, intermittent flexing or rotation of the wrists and spine.
- Constantly receiving detailed information through oral communication.
- Constant clarity of vision at near and/or far distances.
- Constant cash handling requiring mental math.
- Constant talking, expressing, or exchanging ideas by means of verbal communication.
Skills
- Servant leadership
- Communication
- Problem-solving
- Training
- Inventory management
- Customer service
- Teamwork
- Adaptability
- Resilience
- Optimism
- Emotional intelligence
- Mental math
Work Type
- Full-time
Experience Level
- 6 months of Broista experience preferred
Salary/Compensations
- Up to $18.75 per hour (includes an average tip of $7.25 per hour)
Benefits
- Free Dutch Bros swag
- Free coffee per Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to Financial Wellness Platform
- 401(k) eligibility after 1 year of employment
- Education Benefit Program after 1 year of employment
- Employer-paid medical, dental, and vision insurance (for full-time)
- Sick time, as applicable by state law (for full-time)
- Paid time off (for full-time)
- Paid holidays (6 per year) (for full-time)
- Relocation compensation may be available
About the Company
- Dutch Bros Coffee is a fun-loving, mind-blowing company that makes a difference one cup at a time.
- We offer a fun environment, great co-workers, and a chance to make a difference in your community.
- We encourage wild growth and working in a unique and fun environment, surrounded by positive community.