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About the Role

Air Liquide Home Healthcare Canada is seeking a Clinical Sleep Assistant to manage administrative tasks and provide support for CPAP therapy in a branch location or under the supervision of a healthcare professional. The role involves promoting safety and quality practices while ensuring excellent patient experience.

Responsibilities

• Facilitate administrative aspects and offer support in the storefront area for CPAP therapy.
• Carry out all responsibilities while promoting Air Liquide Home Healthcare Canada Inc.’s safety and quality practices.
• Contribute to a safe work environment by obeying safety procedures and policies, working and encouraging others to perform in a safe manner at all times.
• Report unsafe occurrences and/or practices.
• Ensure operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions, troubleshooting malfunctions, and arranging for repairs.
• Contribute to the growth of Air Liquide Home Healthcare Canada Inc. by liaising with medical professionals, providing information/literature to prospective clients, and providing demonstrations of products and services.
• Provide support for supervisors, managers, sales and healthcare staff by performing daily office duties such as typing and proofreading documents, photocopying, filing, completing bank deposits, opening and maintaining client charts, sorting and distributing files and documents, maintaining all database systems, maintaining high standards of inventory, and preparing bank deposits, remittance forms, and financial transactions.
• Provide friendly and helpful service to customers by greeting the public and providing specific information regarding CPAP therapy.
• Assist with sales and maintenance of CPAP inventory for the branch.
• Assist with sales of CPAP supplies to walk-in clients when requiring specific education.
• Jointly book CPAP appointments and follow up for clients at the Branch.
• Contribute to team effort by working with other staff to achieve optimal customer service.
• Participate in home testing for diagnosis purposes under the supervision of a healthcare professional.
• Assist healthcare professionals with the completion of necessary processes and forms.
• Assist with the cleaning and maintenance of CPAP equipment during in-service to clients.
• Inform clients of the requirements to meet funding program criteria and answer their questions.
• Document client care services by charting in client records.
• Facilitate payment by preparation of funding documents and maintaining knowledge of funding systems.
• Maintain client confidence and protect Air Liquide Home Healthcare Canada Inc. operations by keeping information confidential.
• Protect clients and employees by adhering to infection control policies and protocols.
• Seek to continuously improve the operation of the branch by evaluating processes and workflow, and participating in other quality improvement activities, as well as self-growth and learning.
• Perform other duties as required.

Requirements

• 1-2 years of experience in general office practice.

Skills

• Computer literate in Microsoft Office, ERP & Google systems
• Strong data entry skills
• Selling skills

Location

• Chilliwack, BC

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• College Certificate or Diploma in Medical Office Administration or medical background preferred.

Salary/Compensations

• Starting at $45000

Benefits

• Competitive total rewards
• Salary
• Bonus
• Flex benefits
• Pension plan
• Work/life integration
• Standard hours
• Personal time off
• Inclusive workplace
• Meaningful work
• Culture of safety

About the Company

• At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation.
• We’re on a mission to help transform healthcare for the better.
• From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.
• Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services.
• We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.
• Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
• Our Differences make our Performance
• At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Equal Opportunity

• VitalAire provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.
• We welcome and consider applications from all qualified applicants, regardless of their background.