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About the Role

The Human Resources Manager (HRM) serves as the primary, onsite resource for Marriott Vacation Club San Francisco. This role supports all phases of the employment lifecycle by leveraging onsite, corporate, and third-party resources. The HRM is a key member of the onsite leadership team, building trust and rapport to influence decisions without formal authority. The role reports directly to the Area Director of Human Resources and provides strategic support to associates and leaders in Associate Relations, Labor Relations, Compliance, Leaves of Absence, and Onboarding. Special projects may also be required.

Responsibilities

Provides liaison and consulting services to all levels of management and associates, interpreting and defining CBA and/or company-specific policies and procedures to ensure/enforce compliance
Develops, plans, and carries out all local policies and procedures relating to all phases of Human Resources
Analyzes and reviews statistical data and reports to identify and determine causes of turnover and retention within the workforce, and develops recommendations/improvements to management, as well as improvements to employment policies, processes, and practices
Assists site leadership in the planned development and reinforcement of organizational strategies, structure, and processes
Works with site management to identify current and future opportunities and strengths within the workforce
Collaborates with all levels of leadership to build trust and rapport and exert influence without formal authority
Conducts investigations and recommends follow up, escalating critical issues, supporting leaders on navigating policy and progressive disciplinary action provisions of the Collective Bargaining Agreement (CBA) and Associate Handbook
Supports property-level efforts to maintain an engaging and inclusive environment through driving participation in monthly engagement and community events
Maintains confidentiality of sensitive information and demonstrates a high degree of integrity when navigating challenging situations
Serves as company point of contact for all union matters
Represents company at grievance and mediation hearings
Partners with third-party providers to oversee submission of monthly benefit and dues payments
Partners with Department Heads to maintain accurate seniority lists and manage update and posting process
Maintains up to date awareness of laws and employment guidelines at the city and county level
Partners with COEs to ensure all resources (Associate Handbook, Pre and Post Hire Paperwork, On-Site Postings, HRIS Configuration, wage scales, benefit rates, etc.) are updated and available for distribution
Conducts routine self-audits of internal processes and procedures in preparation for annual HR audit; works with leaders to identify areas of opportunity and create action plans to address
Partners with COE to ensure all LOA requests comply with company, city and/or CBA-specific guidelines
Directs associates to resources necessary to submit requests for leave
Works with leaders on tracking leaves, collecting return to work documentation and navigating process
Facilitates New Hire Orientation, highlighting site-specific benefits and programs
Supports region New Manager Orientation facilitation, as needed
Partners with union on communicating available benefits and resources to new associates
Partners with onsite Safety & Security Manager and Department Heads to investigate work-related injuries, evaluate requests for accommodation (when appropriate) and track follow-up
Serves as member of safety committee, actively promotes a culture of safety

Requirements

Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays
1 – 3 years progressive experience in an HR Specialist or Generalist role required
Experience working in a union environment preferred
Strong written and verbal communication skills
Proficiency with Microsoft Office products, including Word, Excel and PowerPoint
Proven ability to function as a team player who also works with a high degree of independence
Experience collecting, analyzing and disseminating data to inform decision-making process
Ability to prepare written reports, correspondence, and presentations to site leaders as required
Lift/Carry/Push/Pull Items that Weigh up to 10 lbs. without assistance
Use of Computer, telephone, and other office equipment
Stand
Walk
Sit
Work a schedule that includes specific shifts and hours
Exposure to high levels of noise
Climb Stairs
Bend
Stoop
Crouch
Reach
Grasp

Skills

Human Resources
Business Administration
Hospitality
Associate Relations
Labor Relations
Compliance
Leaves of Absence
Onboarding
Collective Bargaining Agreement (CBA) interpretation
Policy interpretation
Data analysis
Report preparation
Correspondence
Presentation skills
Investigation
Disciplinary action
Engagement events
Confidentiality
Integrity
Union matters
Grievance hearings
Mediation hearings
Benefit payments
Dues payments
Seniority lists
Employment law awareness
HRIS configuration
Wage scales
Benefit rates
Self-audits
Action planning
Leave of Absence (LOA) guidelines
Return to work documentation
New Hire Orientation
New Manager Orientation
Worker's Compensation
Work-related injury investigation
Accommodation requests
Safety promotion

Location

San Francisco

Work Type

Onsite
Full-time

Experience Level

1-3 years progressive experience

Education Level

Bachelor’s degree in Human Resources, Business Administration, Hospitality or similar discipline or equivalent experience required

Salary/Compensations

$100,000 - $110,000

Benefits

Relocation assistance available

About the Company

Marriott Vacations Worldwide is committed to hiring a diverse workforce and sustaining an inclusive culture.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.