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About the Role
Zendesk is seeking a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire a world-class team of Sales Engineers. This role bridges the gap between cutting-edge AI capabilities and enterprise business value, driving expansion into net-new enterprise markets, optimizing technical win rates, and ensuring customers accelerate their time-to-value. The ideal candidate is a technical heavyweight, an inspiring leader of leaders, and a compelling public speaker capable of evangelizing the future of AI-driven CX to C-suite executives.
Responsibilities
- Partner with Regional VPs of Sales to penetrate new enterprise markets and verticals.
- Architect the pre-sales blueprint required to land complex, large-scale enterprise accounts.
- Establish rigorous pre-sales frameworks, proof-of-concept (PoC) and pilot standards, and custom demo strategies that improve technical win rates and user adoption.
- Attract, hire, and retain top-tier pre-sales talent and cultivate a high-performance culture.
- Mentor front-line SE managers to become impactful leaders.
- Serve as a primary technical evangelist for the region, delivering keynotes and leading executive briefings.
- Articulate Zendesk’s advanced AI and platform capabilities during large-scale enterprise pitches.
- Act as a critical feedback loop between field, Product, and Engineering teams to ensure the AI CX roadmap addresses enterprise challenges.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or an equivalent technical field.
- 8 years of experience managing pre-sales/sales engineering teams.
- At least 3 years of experience managing people-managers within a fast-growing, enterprise SaaS environment.
- Deep familiarity with the broader Customer Experience (CX) ecosystem, including CRM, contact center technology (CCaaS), workforce engagement management (WEM), and digital engagement channels.
- Strong understanding of enterprise architecture, cloud infrastructure (AWS), data privacy/security compliance, complex integrations (REST APIs, webhooks).
- Strong foundational grasp of Generative AI, Large Language Models (LLMs), and machine learning applications in CX.
- Documented history of public speaking, presenting at major industry conferences, or facilitating high-stakes C-suite workshops.
- Exceptional ability to translate dense technical concepts into business outcomes.
- Proven track record of successfully partnering with enterprise sales teams to capture market share, increase Average Contract Value (ACV), and accelerate sales velocity.
Skills
- AI
- Customer Experience (CX)
- CRM
- Contact Center as a Service (CCaaS)
- Workforce Engagement Management (WEM)
- Digital Engagement Channels
- Enterprise Architecture
- Cloud Infrastructure (AWS)
- Data Privacy/Security Compliance
- REST APIs
- Webhooks
- Generative AI
- Large Language Models (LLMs)
- Machine Learning
- Public Speaking
- Executive Presence
- Sales Engineering
- Team Leadership
- Consultative Value Selling
Location
- Global
Work Type
- Hybrid
Experience Level
- 8 years managing pre-sales/sales engineering teams
- 3 years managing people-managers
Education Level
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent
- Advanced degree or MBA is a plus
Benefits
- Fulfilling and inclusive experience
- Autonomy to shape go-to-market technical strategy
- Opportunity to lead an elite team of engineers
- Influence how the world's biggest brands design their customer experiences
About the Company
- Zendesk is focused on liberating companies from legacy, fragmented systems by providing an intelligent, unified AI CX platform.
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- Zendesk powers billions of conversations with brands.
- Zendesk believes in offering its people a fulfilling and inclusive experience.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans.
Equal Opportunity
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- If you are based in the United States and would like more information about your EEO rights under the law, please click here.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
- If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.