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About the Role

The Case Planner provides support, counseling, and case management services to youth while assisting them in developing the skills necessary for independent living. Responsibilities include case planning, crisis intervention, permanency planning, documentation, and coordination of services for youth and families involved with foster care and ACS.

Responsibilities

• Manage a caseload of youth and provide supportive case management and counseling services.
• Conduct regular home and community visits with youth, foster parents, and biological families.
• Provide crisis intervention, advocacy, behavioral support, and independent living skills coaching.
• Facilitate family visitation, case conferences, and multidisciplinary meetings.
• Coordinate with schools, therapists, medical providers, ACS, and community-based organizations.
• Accompany youth to appointments and assist with educational, vocational, housing, and transition planning needs.
• Assist youth in obtaining vital documents, including birth certificates, Social Security cards, and state identification.
• Conduct home assessments and visits to evaluate safety and the living environment.
• Participate in intake, assessment, discharge, and follow-up conferences.
• Engage in regular staff meetings, supervision, and ongoing professional development trainings.
• Travel to offsite meetings, home visits, court appearances, and trainings.
• Collaborate with multidisciplinary team members.
• Contribute to case reviews and team discussions.
• Complete all required case documentation in a timely manner, including case notes, FASPs, PHRs, transition plans, court reports, and other agency/ACS-mandated documentation.
• Prepare, submit, and file incident reports as required.
• Conduct and document monthly home visits.
• Ensure progress notes are completed accurately and meet billing, compliance, and audit standards.
• Develop, update, and maintain service plans, permanency goals, and trial discharge plans.
• Participate in audit preparation and respond to documentation reviews.

Requirements

• Trauma-informed and youth-centered approach to service delivery.
• Strong crisis management and de-escalation skills.
• Knowledge of child welfare systems, ACS regulations, and permanency planning frameworks.
• Ability to collaborate effectively with external providers.
• Strong problem-solving skills.
• Professional judgment and ability to maintain appropriate boundaries.
• Willingness and ability to work with young adults impacted by trauma and experiencing mental health challenges.
• Compassion, empathy, and respect for vulnerable individuals.
• Patience and understanding of the stabilization, healing, and recovery process.
• Commitment to a trauma-informed, youth-centered, and strengths-based approach.
• Ability to maintain professionalism and composure in high-stress situations.
• Proficiency in Microsoft Office applications, including Word, Excel, and Microsoft Teams.
• Ability and willingness to learn and utilize new systems and software applications.
• Comfort with telehealth platforms and virtual service delivery tools.
• Ability to read and interpret documents for analytical purposes.
• Basic use of manual dexterity and hand-eye coordination sufficient to operate standard office equipment and computer systems.
• Ability to walk up and down stairs and navigate residential and community environments.

Skills

• Case planning
• Crisis intervention
• Permanency planning
• Documentation
• Service coordination
• Client engagement
• Home and community visits
• Advocacy
• Behavioral support
• Independent living skills coaching
• Family visitation facilitation
• Case conference facilitation
• Multidisciplinary meeting facilitation
• Collaboration with external providers
• Appointment accompaniment
• Educational planning
• Vocational planning
• Housing planning
• Transition planning
• Vital document acquisition assistance
• Home assessment
• Staff meetings
• Supervision
• Professional development
• Offsite travel
• Court appearance attendance
• Team collaboration
• Case reviews
• Team discussions
• Case note completion
• FASP completion
• PHR completion
• Transition plan completion
• Court report completion
• Incident report preparation
• Monthly home visit documentation
• Progress note completion
• Service plan development
• Permanency goal development
• Trial discharge plan development
• Audit preparation
• Documentation review response
• Medicaid billing compliance
• CFTSS/CPST service documentation
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Telehealth platforms
• Virtual service delivery tools

Location

• Bronx

Work Type

• In-person
• On-site
• Full-time

Experience Level

• Entry-level

Education Level

• Bachelor's degree required
• Master's degree in human services or related field preferred

Benefits

• Generous paid time off
• Paid agency holidays
• 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance
• Educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits
• Pension
• Flexible spending accounts for health and transportation
• 27/7 Accessible Employee Assistance Program
• Life insurance
• Disability insurance

About the Company

• The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year.
• We serve everyone from infants and their families to children, teens, and adults.
• We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations.
• We are committed to building diverse, equitable, and inclusive teams to help support our mission.

Equal Opportunity

• We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.