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About the Role

Carnegie Hall seeks a Retail & Visitor Services Associate to support Retail Operations and the Visitor Services and Volunteers Department. This role involves public-facing interactions, administrative tasks, and managing daily group tour operations, information desk support, and gift shop sales.

Responsibilities

• Facilitate public and private group tours, coordinating with House Management, Box Office, and docents.
• Provide directions and instructions to large groups in the lobby.
• Manage the Information Desk and volunteers onsite.
• Maintain the Box Office Lobby space for tour operations.
• Assist with in-person and online gift shop sales and daily cash accounting.
• Stock, arrange, and organize merchandise daily.
• Oversee and coordinate artist merchandise and CD/book signing events.
• Perform administrative duties, including processing interdepartmental transfers and updating the Tours Hotline.
• Respond to customer service queries, private tour operator, and volunteer inquiries via chat, email, and phone.
• Complete additional administrative and clerical tasks as needed.

Requirements

• Engaging, proactive, and outgoing personality.
• Enjoy working with others in diverse group settings.
• Strong interpersonal, customer service, administrative, and phone skills.
• Fast learner, self-motivated, able to work proactively and independently.
• Strong organizational skills and attention to detail.
• Excellent time management in a fast-paced environment.
• Ability to work independently and collaboratively.
• Knowledge of Microsoft Office Suite required.
• Flexible schedule with daytimes, evenings, and weekend shifts; Saturday availability required.
• Individuals with a background in music, theater, art, and cultural organizations are encouraged to apply.
• Must submit a cover letter with resume.

Skills

• Customer Service
• Administrative Support
• Cash Accounting
• Merchandise Management
• Interpersonal Skills
• Organizational Skills
• Time Management
• Microsoft Office Suite

Location

• New York

Work Type

• Part-Time
• Onsite

Experience Level

• Entry Level

About the Company

• Carnegie Hall, established in 1891, is a renowned performing arts venue in New York, setting international standards for musical excellence across diverse genres.
• Its Weill Music Institute offers extensive music education and social impact programs, reaching over 800,000 people globally and aiming to make great music accessible.

Equal Opportunity

• Carnegie Hall is an equal opportunity employer committed to diversity and inclusion.
• Employment decisions are based on qualifications to meet Carnegie Hall's needs.
• Carnegie Hall does not discriminate based on race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.