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About the Role
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.
Responsibilities
- Greet guests happily upon arrival and throughout their stay with a smile.
- Use the guests’ names whenever possible, ensuring they feel properly welcomed.
- Contribute to great guest satisfaction scores.
- Handle challenging guest situations with hospitality and a sense of urgency.
- Maintain strong knowledge of all features of the hotel facility and amenities.
- Be aware of and support all groups and events at the hotel.
- Understand relevant technology for the role.
- Answer all incoming calls with friendly service using the approved greeting.
- Keep all areas, both front and back of the house, clean and well-organized.
- Pitch in to clean guest rooms and public spaces as needed.
- Greet every guest happily with a smile, by name if possible, while cleaning.
- Complete all operational checklists accurately and at the designated times, every shift.
- Ensure handover reports are accurate and on time for effective shift-to-shift communication.
- Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
- Communicate clearly, honestly, and professionally with Team Members.
- Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
- Collaborate with all Team Members to create a welcoming environment for guests and an effective, positive workplace.
- Complete all pre-cleaning duties including stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, and folding or assisting with dirty linen.
- Thoroughly clean and restock the required number of guest rooms as assigned per shift.
- Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and room deep cleaning activities as assigned.
- Ensure all front and back of house areas are well-organized and clean.
Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred.
- Must have a positive attitude and willingness to learn.
- Must be able to understand and follow established guidelines and procedures.
- Must work well in stressful, high-pressure situations.
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must be 18 years of age or older.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
- Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
- Never work while off the clock.
- Clock in/out for breaks at the designated time on your schedule.
- Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
- Regularly required to carry out physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting.
Skills
- Guest Relations
- Name Use
- Guest Satisfaction
- Recovery
- Hotel Knowledge
- Events Awareness
- Technology Understanding
- Phone Etiquette
- Cleaning
- Organization
- Teamwork
- Communication
- Conflict Resolution
- Hospitality
- Guest Service
Location
- Austin Airport
Work Type
- Full-time
Experience Level
- Preferred experience in hospitality, service, consumer-facing franchise or related field
Benefits
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
About the Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.