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About the Role

CPA Ontario is seeking a strategic and results-driven Vice-President, IT Operations to lead the organization's technology infrastructure, enterprise applications, and end-user support functions. This executive leadership role is responsible for ensuring secure, reliable, and scalable technology services that enable the organization to deliver on its mission and strategic priorities.

Responsibilities

• Lead and continuously improve infrastructure and cloud operations, ensuring the availability, performance, security, and scalability of enterprise technology environments.
• Chair the Change Advisory Board (CAB) and oversee governance processes for technology changes and releases across IT teams.
• Manage strategic vendor relationships, contract negotiations, and the IT Operations budget to maximize value and operational effectiveness.
• Oversee enterprise application support and release management practices, ensuring reliable, timely, and high-quality technology delivery.
• Direct IT service desk and end-user support functions, driving service excellence and the adoption of IT service management best practices.
• Partner with IT and business leaders to align technology operations with organizational priorities, risk management requirements, and long-term strategic objectives.
• Build, mentor, and develop a high-performing technology team through coaching, succession planning, workforce development, and performance management.
• Lead disaster recovery and business continuity initiatives, including testing, readiness planning, and continuous improvement of recovery capabilities.
• Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational reporting to support decision-making and continuous improvement.

Requirements

• 10+ years of progressive experience in information technology, including at least 5 years in a senior leadership role overseeing infrastructure, applications, and/or service operations.
• Proven experience managing enterprise cloud and on-premises technology environments, including platforms such as Microsoft Azure and Hyper-V.
• Demonstrated success leading enterprise application support, DevOps, and release management functions.
• Experience implementing and advancing IT service management (ITSM/ITIL) practices and delivering exceptional service desk operations.
• Strong experience managing technology vendors, contracts, and budgets.
• Experience developing, maintaining, and testing disaster recovery and business continuity programs.
• Proven ability to lead, coach, and develop high-performing technical teams within complex environments.
• Collaborative leadership style with a focus on accountability, innovation, and team development.
• Excellent communication and influencing skills, with the ability to engage technical and non-technical audiences.
• Strong decision-making, problem-solving, and risk management capabilities.

Skills

• ITIL Foundation certification (or higher)
• PMP or other project/program management certification
• Cloud certifications such as Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect

Location

• Ontario

Work Type

• Hybrid

Experience Level

• Senior leadership role
• 10+ years of progressive experience in information technology
• 5+ years in a senior leadership role

Salary/Compensations

• The salary for this role will be determined based on your qualifications, experience, and internal parity.

Benefits

• Industry-leading benefits
• Mental health resources
• Savings programs
• Sustainable approach to how work gets done
• One-time bonus towards a home office when you start

About the Company

• CPA Ontario operates at a rare intersection, both regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting more than 105,000 members and 19,000 students across the province.
• Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.
• Careers built here tend to look different because the work itself is different. You are not simply contributing to an organization. You are helping shape a profession that touches nearly every sector of the economy at a moment when expectations, technology, and the nature of work are all being rewritten.

Equal Opportunity

• CPA Ontario is an inclusive employer.
• Accommodation is available under the Ontario Human Rights Code.
• If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with “Accommodation Required” in the subject line to provide your contact information. A member of the Recruitment team will contact you within 48 hours.