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Provides personal attention to guests, ensuring complete satisfaction from beginning to end of treatments by performing essential duties.

Greet and welcome guests professionally, friendly, and in a relaxing manner.
Provide spa tours and explain the proper use of amenities like the sauna, steam room, and lockers.
Anticipate guest needs, answer questions, and provide attentive, personalized service.
Build warm, professional relationships with guests and recognize returning members by name.
Be knowledgeable about daily treatments and appointments while maintaining guest privacy.
Promote spa services and retail products in a service-oriented manner.
Assist guests with safe and proper use of facilities.
Maintain a clean, organized, comfortable, and well-stocked spa environment.
Monitor facility conditions and promptly report safety concerns or maintenance needs.
Maintain inventory of towels, sandals, amenities, and other supplies.
Complete daily checklists and follow opening and closing procedures.
Maintain cleanliness and presentation standards throughout guest-facing areas.
Handle busy or stressful situations with professionalism and composure.
Demonstrate patience, empathy, active listening, and genuine care for guests.
Collaborate with spa management and team members for seamless guest service.
Maintain a polished appearance and adhere to uniform and grooming standards.
Demonstrate reliability, flexibility, energy, enthusiasm, and attention to detail.
Perform other duties as assigned.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Regularly required to stand and walk.
Regularly required to use hands to finger, handle, or feel.
Regularly required to reach with hands and arms.
Regularly required to talk or hear.
Occasionally required to sit.
Must regularly lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Demonstrates accuracy and thoroughness.
Strives to increase productivity.
Observes safety and security procedures.

Spa Attendant at The Sagamore Resort

Spa Attendant