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About the Role

Propel is seeking a candidate to join their team and help change the way employees, customers, and shareholders succeed together. This role is crucial in facilitating access to credit for consumers underserved by traditional financial institutions.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Answer customer questions
• Cure & rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals

Requirements

• Strong work ethic with a passion for delivering outstanding customer service
• Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
• Detail-oriented
• Excellent communication skills
• Spanish skills are an advantage
• Previous call center/collections experience is not required but considered an asset

Skills

• Customer service
• Communication
• Attention to detail
• Spanish language skills
• Call center experience
• Collections experience

Work Type

• Full-time

Salary/Compensations

• $18.00 – $18.50

Benefits

• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Comprehensive vacation package
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace

About the Company

• Propel is a fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions.
• Their AI-driven platform evaluates customers more comprehensively than traditional credit scores.
• The company has helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
• Propel is a team of passionate entrepreneurs who foster curiosity and growth in their employees.
• They measure success through results and growth from within, believing talent and hard work never go unnoticed.
• Propel is one of North America’s fastest-growing companies and a Best Place to Work.

Equal Opportunity

• Propel welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities.
• Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.