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About the Role

The Operations Manager is responsible for the day-to-day management and delivery of Lending Operations, supporting the administration and servicing of the £1.8bn lending portfolio. This role translates strategic direction into consistent, controlled and efficient execution, providing management oversight across the Lending Operations teams.

Responsibilities

• Provide day-to-day leadership, line management and coaching to Team Leads / Senior Analysts across Lending Operations.
• Own the operating rhythm for Lending Operations, including daily/weekly stand-ups, workload prioritisation, capacity management and escalation routes.
• Set and monitor individual and team performance against clear KPIs and SLAs.
• Proactively identify capacity pressures and resourcing gaps, and coordinate the prioritisation or flexing of resource across teams.
• Support recruitment, onboarding, development and succession planning across Lending Operations.
• Ensure consistent day-to-day management oversight across Lending Operations areas.
• Ensure work moves effectively across team boundaries, with clear ownership of hand-offs, dependencies and service standards.
• Ensure Lending Operations operates in accordance with documented processes, controls and agreed service standards.
• Own the day-to-day coordination and resolution of operational incidents, control failures and service issues.
• Identify emerging operational risks, control weaknesses and recurring process failures.
• Own the day-to-day application of data quality standards across the Lending platform (Aspire).
• Maintain and continuously improve Standard Operating Procedures (SOPs), controls and operational documentation.
• Support audit and regulatory review activity.
• Build and maintain meaningful management information providing clear and timely visibility of operational performance.
• Use MI to proactively identify pressure points, deteriorating service levels or control risks and coordinate appropriate management action.
• Provide reporting on operational performance, capacity and areas requiring intervention.
• Track delivery against departmental goals and OKRs.
• Identify and drive opportunities to simplify, standardise and automate operational processes.
• Champion the appropriate adoption of AI and automation tools within Lending Operations.
• Support the ongoing development of the Lending platform (Aspire), representing operational requirements.
• Work closely with stakeholders to identify recurring operational pain points and translate them into sustainable solutions.
• Embed continuous improvement within the team, encouraging individuals to challenge inefficient processes.

Requirements

• Strong understanding of lending and financial operations, with experience across multiple stages of the operational lifecycle including transaction onboarding, loan servicing, cash movements, payments and reconciliations.
• Understanding of the downstream impact on Finance and financial reporting.
• Strong financial acumen, with the ability to understand and challenge cash movements, reconciliations, interest and fee calculations, operational accounting impacts and financial controls.
• Proven people management experience within a financial services operations environment, ideally within lending, private credit, asset management or fund servicing.
• Track record of managing multiple workstreams or teams concurrently, with the ability to prioritise effectively and reallocate resource in response to changing demands.
• Confident using data and management information to monitor operational performance, including SLAs, backlogs, capacity and emerging risks.
• Strong controls mindset, with experience supporting audit, regulatory review or other assurance processes.
• Demonstrable experience improving operational processes, controls or ways of working within a growing or changing environment.
• Strong stakeholder management skills, with the credibility to work effectively across Finance, Operations, Technology and senior leadership.
• Experience within private credit, lending or a comparable asset management environment.
• Experience using loan servicing, fund administration or similar operational platforms.
• Experience supporting platform implementation, operational change or automation initiatives.
• Exposure to AI-enabled process improvement within an operations environment.
• Calm, organised and dependable under pressure, with the ability to create structure and clarity in a fast-moving operational environment.
• A proactive operational leader who takes ownership of issues and drives them through to resolution.
• High personal accountability, with sound judgement on when to resolve matters directly and when to escalate.
• Clear and credible communicator, equally comfortable coaching team members and engaging with senior stakeholders.
• Collaborative and pragmatic, with a strong focus on service, control and continuous improvement.
• Curious about how technology, automation and AI can improve efficiency, control and scalability.
• Curious and proactive about using AI tools to remove manual effort from repetitive operational tasks.
• Comfortable acting as a translator between operational pain points and technical/process solutions.

Skills

• Lending operations
• Financial operations
• Transaction onboarding
• Loan servicing
• Cash movements
• Payments
• Reconciliations
• Financial reporting
• Financial acumen
• People management
• Data analysis
• Management information
• SLAs
• Capacity management
• Risk management
• Controls
• Audit support
• Regulatory review
• Process improvement
• Stakeholder management
• AI tools
• Automation

Location

• Remote
• Hybrid

Work Type

• Hybrid working

Experience Level

• People management experience
• Experience managing multiple workstreams or teams concurrently
• Experience improving operational processes, controls or ways of working

Salary/Compensations

• Competitive salary

Benefits

• Contributory pension
• Hybrid/flexible working
• Ongoing learning and development opportunities

About the Company

• Since 2004, Triple Point has been bringing investment ideas to life and connecting capital with the right people and opportunities.
• Manages more than £2.5 billion for a broad range of investors across five key investment strategies: Private Credit, Social Housing, Clean Heat, Energy and Venture.
• Offers investments to both private (retail) and institutional clients.
• Has 230+ employees committed to leaving the world demonstrably better.
• Certified B Corp.
• Signed up to the Principles for Responsible Investment.
• Named a Sunday Times 'Best Place to Work 2025 & 2026'.

Equal Opportunity

• Triple Point is dedicated to providing fair and equal opportunities for all individuals.
• Discrimination of any kind based on factors such as age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated.
• The company aims to create a welcoming and diverse work environment where people from all walks of life feel valued and supported.
• Actively encourages individuals from various backgrounds to apply for job vacancies.