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About the Role
We are looking for an experienced Lead Officer to provide strong day-to-day leadership and management to the allocated team, ensuring workloads are effectively prioritized and service requests are progressed promptly, efficiently, and to a high standard. You will lead on complex placement searches, support staff with problem-solving, negotiate effectively with providers, and build positive, professional relationships. The role involves supervising and developing staff, monitoring performance, managing escalations and complaints, identifying and managing risk, and ensuring compliance with CBSP procedures, legal frameworks, and service standards. This role is crucial in driving continuous improvement, developing staff capability, and strengthening partnership working to secure safe, appropriate, and timely outcomes for children and young people while achieving best value for the Council.
Responsibilities
- Provide strong day-to-day leadership and management to the allocated team.
- Ensure workloads are effectively prioritized and service requests are progressed promptly, efficiently, and to a high standard.
- Lead on complex placement searches.
- Support staff with problem-solving.
- Negotiate effectively with providers.
- Build positive, professional relationships.
- Supervise and develop staff.
- Monitor performance.
- Manage escalations and complaints.
- Identify and manage risk.
- Ensure compliance with CBSP procedures, legal frameworks, and service standards.
- Drive continuous improvement.
- Develop staff capability.
- Strengthen partnership working.
Requirements
- Confident working in a fast-paced, high-demand environment.
- Ability to respond quickly and effectively to changing priorities, urgent requests, and complex placement needs.
- Self-motivated, dynamic, enthusiastic, flexible, adaptable, and open-minded.
- Proven experience in children's brokerage and placement services.
- Resilient, solution-focused, and confident making decisions.
- Ability to negotiate and find creative solutions to complex challenges.
- Must undertake a Cifas check.
- Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS).
Skills
- Leadership
- Management
- Problem-solving
- Negotiation
- Relationship building
- Supervision
- Performance monitoring
- Risk management
- Compliance
- Continuous improvement
- Partnership working
Location
- South London
Work Type
- Full-time
Experience Level
- Lead Officer
- Experienced
Salary/Compensations
- Starting salary £51,228 pa. rising in annual increment to maximum salary of £54,360 pa. including LW.
Benefits
- Lambeth Staff Benefits
About the Company
- Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents.
- Lambeth is the 9th largest borough in London.
- Lambeth's diversity is its strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
- Lambeth Council has bold ambitions for the future of Lambeth’s communities and residents through its Lambeth 2030 Plan ‘Our Future, Our Lambeth.
- Lambeth offers an enriching and dynamic environment with exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital.
Equal Opportunity
- Dedicated One Lambeth Values and Behaviours page.
- We operate an anonymised application process.
- We are dedicated to providing quality services and equal opportunities for all.
- We are committed to safer recruitment.
- Proud to be a Stonewall diversity champion.
- Proud to be a Living Wage Employer.
- Guarantee interviews for all disabled candidates who meet the minimum criteria of the role.