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About the Role
As an Assistant Store Manager at KIKO MILANO, you will be a commercial leader, people developer, and brand ambassador, driving exceptional store performance and shaping the shop floor culture. You will partner with the Store Manager to lead a high-performing team, elevate the customer experience, and deliver sustainable commercial results, stepping into full leadership autonomously when needed.
Responsibilities
- Act as a business partner to the Store Manager, owning store performance and contributing to sales, profitability, and KPI targets.
- Analyze performance trends and translate insights into actionable plans.
- Drive a results-focused culture by setting expectations, tracking progress, and celebrating wins.
- Support the execution of commercial initiatives, launches, and promotions.
- Lead teams by inspiring and motivating them through visible, energetic leadership on the shop floor.
- Recruit, onboard, and develop talent, ensuring appropriate staffing.
- Coach and mentor team members through regular feedback and development conversations.
- Build succession plans and support internal progression.
- Foster an inclusive, high-trust environment.
- Champion a premium and engaging customer journey.
- Ensure teams deliver expert product knowledge, personalized service, and confident application techniques.
- Role model customer engagement, service, selling behaviors, and brand storytelling.
- Use customer feedback to improve service standards and loyalty.
- Ensure flawless execution of operational processes, store routines, and company policies.
- Maintain Retail Excellence, stock management, and store presentation.
- Identify and implement solutions for operational risks or inefficiencies.
- Support inventory accuracy, Shrinkage, and safe working practices.
- Act as a brand ambassador for KIKO MILANO.
- Participate in training and development initiatives.
- Stay up-to-date with product innovation, beauty trends, and competitor activity.
Requirements
- Proven experience in an Assistant Store Manager, Deputy Manager, or equivalent leadership role within a fast-paced retail environment (beauty or fashion preferred).
- Commercially minded with a strong understanding of KPIs and how to influence them.
- A confident people leader who coaches, develops, and inspires others.
- Passionate about customer experience, beauty, and brand storytelling.
- Resilient, adaptable, and comfortable leading through change.
Skills
- Commercial Leadership
- Business Performance Analysis
- People Leadership
- Talent Development
- Coaching
- Mentoring
- Customer Experience Management
- Operational Excellence
- Brand Advocacy
- Retail Management
Location
- Onsite
Work Type
- Full-time
Experience Level
- Assistant Store Manager
- Deputy Manager
- Retail Leadership
Benefits
- 28 days holiday including Bank Holidays
- 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products
- 5% employer pension contribution
- Access to YuLife (Employee Assistance Programme)
- Monthly bonus scheme
- Ongoing training and career development
- Maternity and paternity bonus
- Employee referral scheme
About the Company
- At KIKO MILANO, we don’t just sell beauty — we create confidence.