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About the Role

The Market Research team provides vital consumer insights to support regulatory decisions. The team conducts bespoke surveys and qualitative research, collaborates with third-party data providers, and ensures consumer insights are embedded across the organisation. They also deliver the Financial Lives survey (FLS), a key study tracking UK consumers’ attitudes, behaviours, and financial experiences. This role will be around 75% focused on bespoke research and 25% on FLS, working closely with team leads.

Responsibilities

Write excellent Statements of Requirements (SoRs) for new bespoke research.
Assess and evaluate agency bids.
Work with appointed suppliers to ensure research projects are delivered on time and within budget.
Ensure projects use optimal data collection, robust data, and that findings are analysed and reported well.
For quantitative bespoke projects, ensure sampling, screening, and weighting are addressed early and outputs meet client needs.
For qualitative research, ensure projects meet client needs, whether standalone, to help design a survey, fill quantitative gaps, or inform behavioural testing.
Design surveys or qualitative research, and/or provide a clear research design in a SoR for agencies to refine.
Produce a first draft of the questionnaire or discussion guide for some projects.
Be responsible for two or three retail financial sectors or topics covered by the FLS, delivering the questionnaire, tabspec, and slides-based report for these sections.

Requirements

Minimum prior experience managing market research projects within a market research agency, regulator, or government department, including devising and overseeing workstreams and detailed timelines, as well as overseeing suppliers.
Strong organisational skills with the ability to work autonomously and deliver on own initiative.
Ability to manage competing priorities.
Ability to work collaboratively to achieve wider team goals.
Ability to keep delivery on track.
High attention to detail with the ability to implement and maintain processes that ensure the quality and rigour of the team’s work.
Experience of designing and conducting research for, or on behalf of, a financial services organisation or a public sector organisation.
Very good knowledge of a broad range of quantitative and qualitative research methodologies.
Ability to analyse results effectively.
Experience of writing reports to publication standard, in PowerPoint and in Word.
Excellent written and verbal communication skills.
Broad understanding of the different retail sectors within the financial services industry and the regulatory environment in which it operates.
Experience of designing and conducting research in one or more financial services sectors (or an ability to demonstrate you will get up to speed quickly).

Skills

Market research project management
Devising and overseeing workstreams
Detailed timeline management
Supplier oversight
Organisational skills
Autonomous work
Initiative
Managing competing priorities
Collaboration
Attention to detail
Process implementation and maintenance
Quality and rigour assurance
Research design and execution for financial services or public sector organisations
Quantitative research methodologies
Qualitative research methodologies
Effective results analysis
Report writing (PowerPoint, Word)
Written communication
Verbal communication
Understanding of financial services retail sectors
Understanding of regulatory environment
Financial services sector research experience

Location

National (Edinburgh and Leeds)
London

Work Type

Hybrid model (minimum 50% in office each month)

Experience Level

Senior Associate

Salary/Compensations

National (Edinburgh and Leeds) ranging from £53,800 to £67,199 per annum
London ranging from £59,200 to £73,799 per annum

Benefits

25 days annual leave plus bank holidays
Non-contributory pension (8–12% depending on age)
Life assurance at eight times salary
Private healthcare with Bupa
Income protection
24/7 Employee Assistance
35 hours of paid volunteering annually
Flexible benefits scheme

About the Company

The FCA regulates the conduct of c 35,500 firms in the UK to ensure our financial markets are honest, fair and competitive.
Our colleagues are the key to our success as a regulator.
We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best.
We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Equal Opportunity

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.
In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.