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About the Role

The Hospitality Lead is responsible for planning, delivering, and improving hospitality, workplace experience, meetings, and employee-facing services in corporate office environments. This role collaborates with various teams and stakeholders to create a positive and high-quality workplace experience that supports employee engagement and business objectives.

Responsibilities

• Lead day-to-day hospitality and workplace experience services, including food and beverage programs, cafés, catering, coffee services, amenity spaces, and employee-facing services.
• Partner with business stakeholders to plan and deliver meetings, town halls, corporate events, and employee experiences.
• Act as the primary point of contact for meeting, town hall, and event planning, ensuring seamless execution.
• Oversee third-party vendors and service providers, ensuring service level agreements and performance standards are met.
• Partner with Facilities and Workplace Design & Experience teams to support the appearance, functionality, and operational readiness of office environments.
• Support employee-facing initiatives that enhance comfort, engagement, connection, and satisfaction.
• Manage budgets, forecasting, financial tracking, reporting, and cost controls for hospitality and event-related services.
• Gather feedback, track service performance, and use operational data to identify trends and improve processes.
• Identify operational efficiencies and lead continuous improvement initiatives.
• Proactively address service issues, vendor escalations, and operational challenges.
• Ensure hospitality services are delivered in a safe, organized, welcoming, and brand-aligned manner.

Requirements

• 5+ years of experience in hospitality, food services, corporate office environments, employee experience, corporate events, workplace operations, or facilities-related services.
• Strong customer service mindset with a passion for hospitality and service excellence.
• Strong project management, organizational, and prioritization skills.
• Experience managing vendors, service providers, and multiple initiatives in a fast-paced corporate environment.
• Strong budgeting, forecasting, financial tracking, and reporting skills.
• Strong problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Excellent communication, collaboration, relationship-building, and stakeholder management skills.
• Ability to use performance metrics, feedback, and operational data to identify trends and improve service delivery.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams).
• Ability to learn new platforms and systems quickly.
• Ability to work independently, exercise sound judgment, and proactively address issues.

Skills

• Hospitality
• Workplace Experience
• Event Planning
• Vendor Management
• Budget Management
• Financial Tracking
• Reporting
• Customer Service
• Project Management
• Organizational Skills
• Prioritization Skills
• Problem-Solving
• Attention to Detail
• Communication Skills
• Collaboration Skills
• Relationship-Building
• Stakeholder Management
• Microsoft Office Suite

Location

• Toronto, Ontario

Work Type

• Hybrid
• In-office 4 days a week

Experience Level

• 5+ years of experience

Salary/Compensations

• $64,000 – $106,000
• Typical hiring range: $64,000 – $85,000

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing education programs
• Perks to support well-being
• Career growth opportunities
• Product discounts
• Store discounts
• Supported learning through Triangle Learning Academy
• Canadian Tire Profit Sharing
• Retirement and savings programs
• Enhanced flex benefits program
• Mental health benefits ($5,000 per year)
• Total well-being support
• Mental health tools and resources

About the Company

• Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.
• With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
• We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
• We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
• As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.
• Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.
• It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging!
• Join us, where there's a place for you here.

Equal Opportunity

• We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
• We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
• We are united in our purpose of being here to help make life in Canada better.
• We stand firm in our Core Value that inclusion is a must.
• We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
• Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.