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About the Role

As a Keyholder, you will create the best possible customer experience by staying current on product knowledge, promotions, and marketing initiatives. You will communicate the UGG brand's sustainability initiatives and social and ethical commitments while sharing your passion for our products. You will operate as part of a dynamic team and cooperate to achieve business goals.

Responsibilities

• Create personalized shopping experiences for customers that drive brand loyalty.
• Greet customers promptly and courteously as they enter the store.
• Ensure all customer questions are addressed accurately and responded to before they leave.
• Provide exceptional service from start to finish, including effectively communicating the return policy.
• Maintain and model a positive, cheerful attitude with customers and team members.
• Promote the store and brand image in all interactions, including adhering to a dress code.
• Make yourself personally available to all customers to provide exceptional service.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Previous Retail experience

Skills

• Natural communicator who conveys the UGG and Deckers Brands vision and mission
• Motivated team player and self-starter
• Excellent team building skills
• Problem solving mindset
• Agility in approaching challenges

Location

• Covent Garden

Work Type

• Part-Time

Benefits

• Generous discounts
• Community-based programs
• Global Mentorship Program
• Uniform Allowance
• Discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and instore discount

About the Company

• At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
• We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire.
• As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Equal Opportunity

• Diversity and inclusion are key to our success.
• We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.
• We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.