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About the Role

Knight Frank is seeking an Operations Coordinator for their London Sales Richmond Office. This role is central to the office's daily functions, providing support to colleagues, clients, and senior stakeholders to ensure smooth operations.

Responsibilities

• Deliver exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
• Assist in answering incoming and outbound calls and welcoming clients.
• Manage and coordinate external enquiries.
• Refer clients to a wide range of KF services.
• Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system.
• Adhere to and enforce best practice, compliance and client due diligence processes throughout the sales process.
• Liaise with clients, other business service lines and external contractors professionally.
• Accurate generation of final account invoices and credit notes.
• Manage approvals of office contractor invoices.
• Assist team with submission of expenses if required.
• Submit Saturday staff timesheets.
• Maintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately logged.
• Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required.
• Assist with office refurbishment or relocation programmes.
• Assist with implementing ISO regulations in office and external audits.
• Adhere to and enforce GDPR, data and IT security regulations.
• Prepare reports for management meetings.
• Ensure accurate performance, holidays and absence records and reports are maintained.
• Manage team diaries accordingly.
• Manage Saturday rota.

Requirements

• Prior experience in a business support, administration or front of house role.
• Flexibility, adaptability and a co-operative attitude.
• Excellent organisational skills with strong attention to detail and effective diary management.
• Excellent standard of English grammar and spelling.

Location

• London

Work Type

• Full-time

Salary/Compensations

• Competitive salary

About the Company

• Founded in 1896, Knight Frank LLP is a Limited Liability Partnership registered in England & Wales. Headquartered in London, UK, Knight Frank is a leading independent real estate consultancy operating in over 50 markets globally with a network of 600+ offices and 20,000+ people.
• The company acts as trusted partners in property, prioritizing integrity, care, and understanding of client needs to provide personalized advice.
• Knight Frank is committed to fostering an inclusive and diverse workplace, empowering individuals with autonomy and encouraging contributions to shape the future of real estate.
• The company's core pillars are People Potential, Client Centricity, and Creating our Future, together.