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About the Role

The Food & Beverage team is seeking a hard-working, attentive Server for Alteno. In this role, you will master the ability to provide support for the F&B team to ultimately execute the perfect dining experience for our guests. Attentiveness to the smallest details will ensure success.

Responsibilities

• Fulfill all guest’s service needs according to 1 Hotel standards.
• Maintain a working knowledge of the full food and drink menu while making recommendations.
• Follow high standards of food product, sanitation, storage, and handling procedures.
• Observe guests’ dining experience to confirm satisfaction, responding promptly to any requests.
• Provide guest check promptly and return receipt promptly.
• Keep all service and table areas clean, organized, and stocked.
• Assist busser or fellow servers in clearing and resetting tables when needed.
• Provide engaged, friendly, and attentive customer service.
• Practice highest regards for safety within all areas and with all materials.
• Follow and adhere to all standards set forth by federal and state guidelines.
• Have knowledge of state and federal liquor regulations pertaining to serving alcohol.
• Perform other related activities as assigned by management.
• Guarantee neat and quality service.
• Participate in daily shift meetings.
• Adhere to strict uniform & grooming standards.
• Follow company cash handling and payment tendering procedures with care.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

Requirements

• Prior serving experience.
• Organized and proficient at multitasking.
• Reliable team player willing to learn and adapt to new situations.
• Able to lift at least 50 lbs.
• Able to stand for long periods of time.
• Employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.
• Employees will be required to perform any other job-related duties assigned by their supervisor.

Skills

• Strong communication and customer service skills.
• Proficient in verbal and written English communication.
• Food Handling certification (can be obtained during employment).

Location

• Alteno

Work Type

• Full-time

Experience Level

• Prior serving experience

Education Level

• Food Handling certification (can be obtained during employment)

About the Company

• As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
• Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
• Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
• Every day is precious, especially the experiences we encounter with those around us.
• From the heart of Chef Johnny Curiel of One Michelin Star Alma Fonda Fina, Alteno pays homage to his Jaliscan Highland roots and traditions, incorporating a mix of heritage flavors and rustic preparations that spotlight the cuisine and culture of Los Altos de Jalisco.

Equal Opportunity

• Starwood Hotels is an equal opportunity employer.
• We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
• We are committed to non-discrimination on any protected basis covered under applicable law.
• If you require any special accommodation, please visit People Operations.