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About the Role
As a Kitchen Leader at Pret a Manger, you will ensure the consistent preparation of delicious food that meets high standards, while leading and inspiring your team to deliver excellence. You will act as a role model, promoting Pret’s core values and maintaining a safe, clean, and compliant kitchen environment. You will manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you will help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.
Responsibilities
- Ensure consistent preparation of delicious food that meets high standards
- Lead and inspire your team to deliver excellence every day
- Act as a role model, promoting Pret’s core values
- Maintain a safe, clean, and compliant kitchen environment
- Manage stock counts
- Complete administrative tasks accurately
- Oversee shift performance
- Resolve issues quickly
Requirements
- Lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy
- Be kind, honest and generous
- Bring genuine warmth and your authentic self to work every day
- Share our passion for exceptional customer service
- Spread joy every day
- Initial phone screening
- 60-minute shop-based interview with the General Manager and the team
Skills
- Food preparation
- Team leadership
- Customer service
- Stock management
- Administrative tasks
- Problem-solving
Location
- 319 High Holborn, London WC1V 7PU GBR
Work Type
- Full time
- 35 hours per week
Experience Level
- Team leadership experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am
Benefits
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
- Opportunities for learning
- Fully funded professional qualifications
- Internal transfer opportunities
About the Company
- Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
- 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
- Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Equal Opportunity
- Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.