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About the Role

The Resident Services Coordinator is the primary tenant-facing representative, responsible for delivering an exceptional resident experience. This role owns the building's front desk and concierge function, serving as the main point of contact for residents, guests, and visitors. Responsibilities include leasing administration, tenant communications, complaint handling, and amenity programming.

Responsibilities

• Staff the building's front desk during all scheduled concierge shifts.
• Greet and assist residents, guests, contractors, and visitors courteously and professionally.
• Manage package receipt, logging, notification, and pickup.
• Handle visitor access control, verify credentials, issue passes, and maintain logs.
• Respond to general resident inquiries at the desk, by phone, and via the RISE app.
• Maintain the front desk and lobby area in a clean, organized, and presentable condition.
• Coordinate with the Facilities Manager and Live-In Superintendent for after-hours handoff and escalation.
• Log all front desk activity, service requests, and incidents in Yardi.
• Provide vendor access coordination support for in-suite maintenance.
• Leverage building technology platforms to manage front desk operations, amenity bookings, and resident interactions.
• Prepare and process lease documents for incoming tenants.
• Coordinate lease signings and ensure documentation is complete.
• Manage move-in coordination, including scheduling, key assignment, and suite readiness.
• Conduct move-in inspections with tenants and document suite condition.
• Administer transfer requests, assignment/sublet applications, and move-out notice intake.
• Support showings and sales activities as needed.
• Deliver all tenant communications: building updates, planned outages, notices, and community announcements.
• Manage onboarding and welcome communication for new residents.
• Receive, triage, and resolve tenant complaints in a timely and professional manner.
• Escalate unresolved issues or conflicts to the Senior Property Manager.
• Coordinate and deliver rent increase and lease renewal proposals.
• Manage amenity bookings, usage policies, and resident access.
• Plan and coordinate resident events and community programming initiatives.
• Manage key inventory, fob access, and unit access records.
• Support access control administration and coordinate with the Facilities team for security.
• Conduct pre-move-out inspections and provide tenants with deficiency summaries.
• Support the move-out inspection process and coordinate with Maintenance for unit turnover.
• Process and communicate tenant chargebacks.
• Manage the Station House tenant app platform, including onboarding, responding to requests, and reporting issues.

Requirements

• Minimum 2 years of experience in tenant relations, residential property management, or a customer-facing service role.
• Knowledge of Ontario's Residential Tenancies Act, particularly as it relates to leasing, renewals, and notices.
• Experience with Yardi or similar property management software.
• Familiarity with tenant apps (RISE or similar) is an asset.
• Exceptional interpersonal and communication skills.
• Comfortable with difficult conversations.
• Bilingual (English/French or English/other) is an asset.
• Strong organizational skills with ability to manage multiple resident files simultaneously.

Skills

• Tenant Relations
• Residential Property Management
• Customer Service
• Leasing Administration
• Tenant Communication
• Complaint Handling
• Amenity Programming
• Front Desk Operations
• Concierge Services
• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Property Management Software (Yardi)
• Tenant Apps (RISE)

Location

• On-site

Work Type

• On-site
• Shift-based scheduling

Experience Level

• Minimum 2 years of experience

Salary/Compensations

• $55,000 - $65,000

Benefits

• Bonuses
• Recognition rewards program
• Comprehensive health and dental benefits
• Continuous development opportunities
• Variety of paid time off plans (e.g. vacation, wellness, volunteering, summer flex days)

About the Company

• Hazelview Property Services Inc. creates value for people and places.
• For over 25 years, residents in >200 buildings across Canada have trusted Hazelview to deliver thoughtfully designed, well-maintained, and welcoming places to live.
• Hazelview's portfolio includes purpose-built rental communities and revitalized vintage buildings with modern amenities, sustainable features, and prime locations.
• The company is backed by responsive, responsible property management, delivering an experience rooted in care, quality, and community.
• Hazelview is committed to creating spaces that feel like home and inspire pride in place through resident-focused programming and initiatives that support well-being and resilience.
• Core Values: Trust, Ambition, Collaboration, Ownership Mindset, Having Fun.

Equal Opportunity

• Hazelview Property Services Inc. is an inclusive and equal opportunity employer.
• If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation.
• Information related to accommodation requirements will be addressed confidentially.
• Our vision for sustainability is to foster happy, healthy, thriving communities where we operate.
• We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members.