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About the Role

Responsible for the reliable, secure, and cost-effective design and operation of RED’s IT/OT systems, ensuring efficient resource utilization, minimizing downtime, and implementing robust cybersecurity best practices.

Responsibilities

• Ensure all IT and OT systems are highly reliable and cost effectively maintained.
• Engineer networks for IT and OT systems, including design, implementation, and vulnerability remediation.
• Act as owner of RED’s Operational Technology (OT) cybersecurity monitoring/backup/patching system.
• Support other departments by vetting, integrating, and implementing new software applications and tools.
• Coordinate external vendors for annual IT cybersecurity assessments and penetration testing, and remediate identified issues.
• Manage vulnerability scanning tools and remediate identified issues.
• Develop and perform disaster recovery plans and exercises for IT and OT systems.
• Administer RED’s Windows Hybrid M365 environment and Intune device management.
• Manage RED’s various IT & OT servers (physical and virtual, Windows and Linux).
• Administer company-provided cell phones and VOIP phone system.
• Administer security camera system and provide front-line troubleshooting.
• Administer physical access control system and provide front-line troubleshooting.
• Develop and implement IT Preventative Maintenance (PM) programs.
• Administer nearly all cloud-based and locally-hosted applications.
• Act as support escalation point for complex end-user issues.
• Assist in building monitoring of plant, network, and control system assets in OSIsoft PI system.
• Manage and implement small and medium-size IT system projects.
• Assist manager in developing future budgets and managing the current year IT team budget.
• Build detailed documentation of all IT and OT systems and networks.

Requirements

• Bachelor's degree preferred (in Computer Science, Network Administration, Cybersecurity, Statistics, Science or Engineering), OR an equivalent combination of education & additional experience.
• Minimum 5 years’ hands-on experience with Windows domain environments/Microsoft 365, server VM administration, end-user desktop support, and network administration.
• Operational Technology system experience (networking for SCADA or DCS) strongly preferred.
• Current CompTIA A+ holder (or ability to obtain within 1 year of employment).
• Current CCNA holder (or ability to obtain within 1 year of employment).
• Current CCNP holder (or ability to obtain within 2 years of employment).
• OSIsoft PI data collection system experience is a plus.
• Must go in-the-field to support employees where they work with IT equipment.
• Able to operate computer keyboard, printers, copiers, etc.
• Visual and hearing ability.
• Able to move between buildings and climb stairs.
• Must have a valid driver’s license and willingness to use a company or personal car to travel about Eastman Business Park.

Skills

• Network Engineering skills (Cisco and Fortinet network equipment configuration experience preferred).
• Windows domain and M365 administration skills.
• Fundamental understanding of electrical, mechanical, and controls systems preferred.
• Ability to work independently.
• Results-driven self-starter.
• High level of emotional intelligence.
• Calm, professional communication in stressful environments.
• Ability to communicate technical ideas in layman’s terms.
• Ability to adjust easily to rapid change.
• Strong sense of urgency.
• Ability to work well under pressure.
• Technical problem solving, analytical and decision making skills.
• Strong attention to detail.
• Strong documentation skills.
• Excellent written and oral communication skills in English.

Location

• Eastman Business Park, Rochester, NY

Work Type

• Onsite

Experience Level

• Minimum 5 years’ hands-on experience

Education Level

• Bachelor's degree preferred
• Associates’ degree
• Relevant training in the US Military

Salary/Compensations

• $120,000 to $155,000 annually

Benefits

• Generous time off program (up to 156 hours of accrued vacation time, 3 personal days annually, 10 company-paid holidays)
• Annual bonus program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company paid Life Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Flexible Spending Account (FSA) options
• Health Spending Account (HSA) options
• 401(k) with immediate vesting and a competitive company match
• Educational assistance program

About the Company

• RED-Rochester LLC is the primary utility provider and district energy supplier for the 1,200-acre Eastman Business Park.
• RED-Rochester owns and operates a highly reliable and efficient utility infrastructure delivering electricity, steam, chilled water, and other critical utilities.
• Services are distributed through a dedicated microgrid and industrial systems.
• Mission: To be a trusted utilities provider that drives sustainable development, powers progress and leads the way towards a greener and brighter future through commitment to safety, reliability, environmental stewardship, and community.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.