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About the Role

This is a highly autonomous role where you'll take ownership of your region's people agenda, balancing hands-on employee relations support with proactive talent and leadership development initiatives. You'll act as a trusted advisor to operational leaders, helping them build high-performing teams, manage risk, improve engagement and create exceptional employee experiences.

Responsibilities

• Lead and manage a broad range of employee relations matters, including investigations, disciplinary, grievance, absence management, flexible working and family leave cases.
• Coach and develop managers to build confidence and capability in people management.
• Identify trends and root causes, implementing proactive solutions to reduce ER activity and improve team performance.
• Deliver a training curriculum on employment law, policy and best practice.
• Maintain a visible presence in stores, building strong relationships with leaders and teams and coaching around the people agenda.
• Partner with leaders and a dedicated Retail Recruitment Advisor to attract, engage, develop and retain great talent.
• Support succession planning and identify future talent opportunities across the region.
• Drive performance and talent conversations, ensuring robust development plans are in place.
• Work closely with the Talent Acquisition team to support recruitment activity, new store openings and hiring manager capability.
• Champion a positive candidate and employee experience at every stage of the employee lifecycle.
• Build trusted relationships with regional and area leadership teams.
• Use people data and insights to identify opportunities and influence business decisions.
• Support the delivery of key People initiatives, projects and change programmes.
• Drive engagement, inclusion and leadership capability within your region.
• Contribute to continuous improvement of People processes, policies and ways of working.

Requirements

• Previous experience in an HR Business Partner role within a multi-site environment, ideally retail or hospitality.
• Strong employee relations expertise with the confidence to independently manage complex cases.
• A commercial mindset and ability to translate business challenges into practical people solutions.
• Proven experience coaching and influencing leaders at multiple levels.
• Strong understanding of talent, performance and succession planning.
• Excellent stakeholder management and relationship-building skills.
• Self-motivated, proactive and comfortable working autonomously.
• Strong organisational skills with the ability to manage competing priorities.
• All applicants must have the right to live and work in the UK.

Skills

• Employee Relations
• Talent Management
• Performance Management
• Succession Planning
• Stakeholder Management
• Relationship Building
• Coaching
• Influencing
• Commercial Acumen
• Organisational Skills

Location

• Inner London

Work Type

• Full-time

Experience Level

• Experienced

Benefits

• Details available on company website

About the Company

• As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
• At Space NK, our people are at the heart of everything we do.

Equal Opportunity

• Space NK are an equal opportunities employer.