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About the Role
Serve as the primary point of contact between the company and its customers, effectively resolving issues, complaints, and inquiries while prioritizing customer satisfaction.
Responsibilities
- Manage large volumes of inbound and outbound calls efficiently.
- Adhere to communication scripts for various topics.
- Identify customer needs, clarify information, research issues, and provide solutions.
- Identify and act on opportunities to upsell products.
- Build lasting customer relationships by exceeding expectations.
- Maintain accurate and comprehensible records of all customer interactions.
- Attend training sessions to enhance knowledge and performance.
- Achieve individual and team performance targets.
Requirements
- Previous experience in a customer support role.
- Proven history of exceeding sales quotas.
- Proficiency in phone and verbal communication, including active listening.
- Familiarity with CRM systems and practices.
- Customer-centric approach with the ability to adapt to diverse personalities.
- Skilled in multitasking, prioritizing tasks, and managing time effectively.
Skills
- Phone communication
- Verbal communication
- Active listening
- CRM systems
- Customer focus
- Adaptability
- Multitasking
- Time management
Education Level
- High school degree
About the Company
- Tompkins Construction Inc. specializes in connecting businesses with skilled virtual professionals to improve workflows and drive success.
- The company culture emphasizes efficiency, collaboration, and innovation.
- They offer tailored virtual assistant solutions for businesses of all sizes.
- The company is committed to supporting professionals and organizations globally.