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About the Role

Provide technical assistance to employees and customers by diagnosing and resolving hardware, software, and network-related issues. The ideal candidate is a strong communicator with excellent troubleshooting skills and a passion for delivering outstanding technical support.

Responsibilities

• Provide first-level technical support via phone, email, live chat, and remote desktop.
• Troubleshoot and resolve hardware, software, operating system, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Assist users with Microsoft Windows, Microsoft 365, and cloud-based applications.
• Create, track, and resolve support tickets while documenting all troubleshooting steps.
• Configure user accounts, passwords, and access permissions.
• Escalate complex technical issues to senior IT staff when necessary.
• Perform routine system updates, software installations, and security patches.
• Assist with onboarding and offboarding employees by preparing and configuring equipment.
• Maintain inventory of IT assets and equipment.
• Ensure compliance with company security policies and data protection standards.
• Deliver exceptional customer service while meeting response and resolution time goals.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Minimum 1–2 years of IT support, help desk, or technical support experience preferred.
• Experience with Windows, Microsoft 365, Active Directory, VPNs, and remote support tools.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote work environment.
• Strong organizational and time-management skills.
• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting macOS and mobile devices (iOS/Android).
• Familiarity with ticketing systems such as Jira, Zendesk, Freshservice, or ServiceNow.
• Knowledge of cybersecurity best practices and endpoint security.

Skills

• Windows
• Microsoft 365
• Active Directory
• VPNs
• Remote support tools
• TCP/IP
• DNS
• DHCP
• Wi-Fi troubleshooting
• Problem-solving
• Analytical skills
• Verbal communication
• Written communication
• Organizational skills
• Time-management skills
• macOS support
• Mobile device support (iOS/Android)
• Ticketing systems (Jira, Zendesk, Freshservice, ServiceNow)
• Cybersecurity best practices
• Endpoint security

Location

• Remote / Work From Home

Work Type

• Full-Time
• Part-Time

Experience Level

• 1-2 years

Education Level

• High school diploma or equivalent
• Associate's degree preferred
• Bachelor's degree preferred

Salary/Compensations

• $30.00–$45.00 per hour

Benefits

• Competitive hourly pay
• Remote work opportunity
• Flexible scheduling
• Paid training
• Health, dental, and vision insurance (where eligible)
• Paid time off and company holidays
• Retirement savings plan
• Professional development and certification assistance
• Career advancement opportunities

About the Company

• We are an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.