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About the Role

The Copy Operator will provide exceptional customer service and solutions for client's copy/print needs. This role involves operating print and production equipment, servicing copiers and printers, and ensuring quality output.

Responsibilities

• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
• Ensure that the output are quality checked and accurately meet the instructions as submitted.
• Deliver print jobs within established timeframes.
• Maintain logs of all work submitted and completed including service logs.
• Perform minor maintenance of reproduction equipment by solving paper jams, placing service calls and conducting routine cleaning.
• Take meter reading of each duplicating machine on a daily basis.
• Monitor inventory of print supplies, stock paper and toners.
• Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided.
• Work with client to resolve complaint to client’s satisfaction.
• Help to open and close the print center.
• Assist in keeping the center neat and professional looking.
• Using printer software, make adjustments to image quality, create folders and directories for print on demand orders.
• Handle special requests for specialized printing such as large paper printing, poster copying, and manual/handbook sized printing.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• Send, receive and deliver faxes.
• Perform document scanning.
• Prepare mail/packages for shipping orders.
• Provide light housekeeping such as making coffee and keeping conference rooms orderly.
• Learn new features and functionalities of duplicating machines, faxes and scanners as introduced.
• Perform mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager.

Requirements

• Associates Degree or equivalent experience.
• Fleet Management, MFD, SFD device knowledge, logistics, workflow.
• Some knowledge of multi-function print equipment including Canon, Ricoh etc.
• Proficient in Microsoft Word & Excel.
• Proficient in PowerPoint or other presentation software.
• Excellent relationship management skills.
• Excellent written and oral communication skills.
• A positive attitude & professional demeanor is desired as this position will be required to interact effectively with all levels of management.
• Ability to manage digital inventory database.
• Ability to troubleshoot issues creatively and diplomatically.
• Strong process management capabilities.
• Ability to provide creative recommendations for process improvement.
• Strong organizational skills.
• Strong accountability skills.
• Strong Account Management Skills.
• Excellent written and verbal communications skills.
• Be able to work with a remote team spread across a wide geographical area.
• Project management skills.
• Ability to meet multiple and tight deadlines.
• Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs).
• May encounter stressful situations.
• Some travel may be required.
• Varied schedules may be required.

Skills

• Customer service
• Copy/print production
• Print and production equipment operation
• Cutting
• Binding
• Laminating
• Copier and printer servicing
• Basic troubleshooting
• Microsoft Word
• Microsoft Excel
• PowerPoint
• Presentation software
• Relationship management
• Written communication
• Oral communication
• Digital inventory database management
• Creative troubleshooting
• Diplomatic troubleshooting
• Process management
• Process improvement recommendations
• Organizational skills
• Accountability
• Account management
• Verbal communication
• Remote team collaboration
• Project management
• Meeting deadlines

Work Type

• Remote team collaboration

Education Level

• Associates Degree or equivalent experience

Benefits

• Competitive pay & benefits
• Comprehensive training and development programs
• Employee discounts on entertainment, products, and services nationwide

About the Company

• A company focused on creating a positive work and client environment.