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About the Role

This internship offers a unique opportunity to support and maintain enterprise applications on Windows-based servers, focusing on ensuring the reliability, performance, and operational readiness of business-critical applications. You will gain hands-on experience in application support, upgrade coordination, software deployment, proactive monitoring, performance tuning, automation, security collaboration, and technical documentation within a dynamic financial services environment.

Responsibilities

Assist in managing critical enterprise applications on Windows platforms, ensuring stability, responsiveness, and up-to-date status.
Support the planning and execution of application upgrades, coordinating seamless transitions with minimal disruption.
Participate in the deployment of application updates and patches, learning the end-to-end software lifecycle maintenance process.
Conduct daily health checks on the application ecosystem to monitor performance and ensure consistent availability.
Assist in identifying and troubleshooting application performance issues to improve availability and user experience.
Explore opportunities to improve efficiency by identifying manual tasks that could be streamlined with AI-powered automation.
Assist with tasks ensuring applications align with internal security standards.
Contribute to the knowledge base by documenting application configurations, changes, and support procedures.
Review business processes to identify opportunities for improvement, including leveraging AI.

Requirements

Registered students returning to school in 2026 in a related field (BCom, BA, BSc, etc.).
Ability to work independently and collaboratively in a fast-paced environment.
Excellent interpersonal, problem-solving, communication, judgment & decision-making skills.
Ability to self-motivate and prioritize time-sensitive deadlines.
Genuine interest in technology and a strong desire to learn about enterprise applications and the Windows server environment.
Basic grasp of IT concepts such as software updates, data backup, and system maintenance.
Experience with scripting languages like PowerShell or Python from class projects.
Familiarity with virtual machines (e.g., Google Cloud, Azure).
Previous customer service or technical support experience.

Skills

Windows Platform
Enterprise Applications
Application Support
Upgrade Coordination
Software Deployment
Proactive Monitoring
Performance Tuning
Automation
AI
Security Collaboration
Technical Documentation
PowerShell
Python
Virtual Machines
Customer Service
Technical Support

Location

Toronto

Work Type

Hybrid
Full-time
Internship

Experience Level

Intern

Education Level

Undergraduate program enrollment

Salary/Compensations

$49,000 - $51,000 (prorated for the term)

Benefits

Paid time off

About the Company

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets.
It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Mackenzie Investments is recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers.
The company's vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
IGM is a diverse workplace committed to doing business inclusively.
Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience.

Equal Opportunity

We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.