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About the Role

The Assistant Manager supports the General Manager with the daily operation of the Jersey Mike’s restaurant. This hands-on leadership role is responsible for leading, training, and developing team members while providing excellent customer service and maintaining food quality and cleanliness standards. The Assistant Manager assists with shift operations, food preparation, inventory, product quality, opening and closing procedures, and cash handling. The role also helps achieve sales and operational goals while creating a positive, professional, and team-oriented work environment.

Responsibilities

Assist the General Manager with daily restaurant operations.
Lead, supervise, and motivate team members during assigned shifts.
Train and coach employees on customer service, food preparation, and company standards.
Ensure excellent customer service and resolve customer concerns professionally.
Maintain food quality, safety, sanitation, and cleanliness standards.
Assist with opening and closing procedures and cash-handling responsibilities.
Monitor product quality, inventory, and proper food preparation.
Help manage staffing, scheduling, and shift coverage.
Support store sales and operational goals.
Enforce company policies, procedures, and safety requirements.
Maintain a positive, professional, and team-oriented work environment.
Perform other duties as assigned by the General Manager.

Requirements

At least 1 year of experience in a restaurant leadership role required.
High school diploma or equivalent required.
Strong customer service and communication skills.
Ability to lead, train, and motivate a team.
Ability to work effectively in a fast-paced, high-volume restaurant environment.
Food preparation and food safety knowledge.
Cash handling and POS experience.
Dependable, organized, and able to make sound decisions.
Flexible availability, including weekends and holidays as needed.
Additional education or management training is a plus.

Skills

Customer service
Communication skills
Leadership
Training
Motivation
Food preparation
Food safety
Cash handling
POS experience
Decision making

Location

Staten Island, New York

Work Type

Full-time

Experience Level

1 year of experience in a restaurant leadership role

Education Level

High school diploma or equivalent

Salary/Compensations

USD $18.00 - USD $20.00 /Hr.

About the Company

Jersey Mike’s Subs is a fast-casual restaurant known for fresh, high-quality submarine sandwiches and friendly, personalized customer service.
The company emphasizes quality, cleanliness, teamwork, and customer satisfaction while providing opportunities for employee development and career growth.