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About the Role

The Patron Associate provides administrative support for the Patron Office, handling customer service, coordinating solicitation efforts, and administering the Patron Program benefits.

Responsibilities

• Field inquiries from Patrons via phone and email, providing warm and courteous service.
• Assist with daily gift booking, including stocks, wires, anonymous gifts, and pending checks.
• Facilitate solicitation and fulfillment emails, and write and send monthly solicitation letters.
• Check for accuracy and mail Patron acknowledgement letters.
• Coordinate membership upgrade emails.
• Maintain and upload exclusive membership web content.
• Manage Straz Lounge reservations.
• Ensure accuracy of memberships and related activities within the fundraising database.
• Assist in the monthly Patron billing process.
• Assist with Patron activities/events and Backstage Tour check-in when needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist Patron Coordinator as needed with On Account Gift Booking.
• Handle email, design, and coordination for Special Events and Patron Presentation.
• Perform other duties as required to support the Patron Office team.

Requirements

• BA degree and 1+ year of experience in a customer service or administrative role.
• Excellent communication skills.
• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency in Microsoft Office.
• Experience with Tessitura or Raiser’s Edge preferred.
• Enthusiastic, detail-oriented, and self-motivated.
• Occasional weekend or evening events required.
• Energetic team player who works well with all personality types.
• Ability to multi-task, prioritize, and problem-solve in a fast-paced, busy work environment.

Skills

• Communication skills
• Microsoft Office proficiency
• Tessitura (preferred)
• Raiser’s Edge (preferred)
• Customer service
• Administrative support
• Detail-oriented
• Self-motivated
• Team player
• Multi-tasking
• Prioritization
• Problem-solving

Work Type

• Occasional weekend or evening events required

Experience Level

• 1+ year experience

Education Level

• BA degree

Salary/Compensations

• $45,000 - $45,000

Equal Opportunity

• The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.