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About the Role
As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.
Responsibilities
- Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
- Answer phones and gather accurate patient information quickly in a fast-paced environment
- Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
- Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
- Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Requirements
- Exceptional customer service experience, communication, and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
- Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
- Ability to pass a background check, drug test, and meet vaccination requirements
Skills
- Customer service
- Communication
- Interpersonal skills
- Multitasking
- Prioritization
- Attention to detail
- Adaptability
- Insurance navigation
- Data entry
- Co-payment collection
- Cost estimation
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High School Diploma or GED
Salary/Compensations
- $16.00 - $21.10 per hour
Benefits
- Competitive benefits package
- Opportunity for growth within R1
- Team environment focused on innovation, collaboration, and patient experience
- Meaningful work supporting patients during urgent and emotional moments
- Gain valuable knowledge and skills that open the door to long-term career growth
- Exposure to revenue cycle, insurance processes, and hospital operations
About the Company
- R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
- We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
- At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
- Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
- We go beyond expectations in everything we do.
- The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up.
- On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Equal Opportunity
- R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
- If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
- CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent