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About the Role

The Order to Cash Specialist is responsible for executing day-to-day Order to Cash activities for dealer, distributor, and export customers across the Americas and Export markets. This role supports order processing, customer support, invoicing, credits, returns, and shipment coordination, ensuring accurate and timely order execution from entry through invoicing. The specialist collaborates with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure accurate order processing, proactive customer support, and on-time shipments and invoicing. This role is crucial for delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience.

Responsibilities

Enter and manage sales orders for dealer, distributor, demo, marketing, endorsement, trade show, and export customers.
Ensure orders are entered accurately, released appropriately, and shipped on time.
Monitor open orders and backlog, resolving order holds, stock issues, and credit blocks.
Coordinate with Logistics and Distribution on shipment scheduling and delivery status.
Provide shipment tracking, order status updates, and proactive communication to customers and Sales teams.
Maintain order status reports and backlog tracking tools.
Support Sales teams with order status, inventory availability, and shipment timing.
Respond to dealer, distributor, and customer inquiries regarding orders, shipments, invoicing, and returns.
Support new customer onboarding and order flow setup.
Assist with dealer and distributor program execution, including credits, rebates, co-op, MDF, and returns coordination.
Maintain customer master data and account records in ERP systems.
Work with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates.
Provide Sales teams with visibility on inventory and order status.
Support backlog management and order prioritization during constrained supply situations.
Maintain reports related to inventory availability, order status, and demo allocations.
Ensure invoices are generated accurately and on time.
Process credit and rebill transactions, supporting pricing adjustments and corrections.
Process dealer and distributor credits after validating required documentation.
Support Accounts Receivable with dispute resolution and deduction research.
Help manage credit blocks and support cash collection follow-up.
Process return authorizations and coordinate return shipments.
Prepare commercial invoices and export documentation for international shipments.
Ensure export documentation is complete and accurate.
Coordinate returns related to dealers, engineering, and marketing/demo equipment.
Maintain order, shipment, backlog, and credit tracking reports.
Support process improvement initiatives and system improvements.
Follow standard operating procedures and support documentation updates.
Escalate recurring issues related to orders, invoicing, shipping, or credits.

Requirements

Experience in Order Management, Customer Service, Sales Administration, or Order to Cash operations.
Experience supporting dealer, distributor, export, or B2B customers preferred.
Strong attention to detail and organizational skills.
ERP system experience (JDE, SAP, etc.).
Strong communication and customer service skills.
Ability to work across Sales, Logistics, Finance, and Supply Chain teams.
Problem solving and follow-through skills.
Experience with export documentation a plus.

Skills

Order Management
Customer Service
Sales Administration
Order to Cash operations
ERP systems
Communication
Customer service
Problem solving
Follow-through
Export documentation

Location

Binghamton, New York

Work Type

Full-time

Experience Level

Entry-level to Mid-level

Salary/Compensations

$17.12-$23.57 per hour

Benefits

Bonus programs
Comprehensive health and welfare benefits
401(k) plan
Exclusive perks designed to support your wellbeing
Generous employee discount

About the Company

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence.
Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.
Today, Bose Corporation is entering an exciting new era.
Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences.
We invite you to join us in this transformation.
We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound.
As the world leader in audio experiences, we’re creating what’s next—pushing boundaries and delivering transformative sound experiences for people everywhere.