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About the Role

Under limited supervision, dispatches all buses to ensure on-time performance of service within an assigned geographical area.

Responsibilities

• Oversees all routing and scheduling of buses; dispatches buses and provides timely information to drivers on route.
• Counsels and coaches drivers and monitors front-line disciplinary and service issues.
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager, or resolves problems directly with the customer.
• Handles heavy phone and radio traffic.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• May monitor licensing and participate in hiring drivers.
• Provides solutions to drop-off and pick-up problems; resolves issues as needed.
• May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
• Completes special projects as assigned.
• Assists drivers with day-to-day operations and ensures compliance with operating contract, state and local ordinances, and company policies and procedures.

Requirements

• Ability to work under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
• English proficiency is required for training, safety communications, company policies, employment documents, and other job-related communications.

Skills

• Basic knowledge of radio dispatch equipment
• Excellent communications skills
• Excellent customer service skills
• Computer Literate

Location

• Office
• School bus yard
• Possible on-the-road

Work Type

• Full-time

Experience Level

• 3-5 years experience

Education Level

• High school diploma or equivalent
• Appropriate vehicle license preferred

Salary/Compensations

• $29.50/hr

About the Company

• At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day!
• Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.
• Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
• In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
• First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.
• Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
• First is also committed to providing a drug-free workplace.