Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Supervise and control flight-handling activities to ensure high service standards, achieve optimum customer satisfaction, and on-time flight departures. Handle flight delays, disruptions, and denied boarding situations.

Responsibilities

• Act as a Station coordinator in liaison with GHA and QR Department.
• Work closely with GHA and all airport departments to ensure on-time performance targets are met.
• Ensure progress towards on-time flight closure and passenger boarding.
• Supervise the airport team in achieving on-time performance.
• Facilitate Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure.
• Utilize maximum resources by planning efficient duty allocation for Customer Service Agents.
• Ensure efficient use of manpower during duty period.
• Review aircraft allocations according to Movement Signals, Late Arrivals, and Loads.
• Ensure all departments are aware of operational messages and requirements.
• Provide support to Airport Services Duty Officer during Flight Disruptions, Misconnections, and Denied Boarding, ensuring passengers receive necessary facilities and support.
• Perform other related duties as assigned for the efficient and effective functioning of the work unit.
• Undertake any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

Requirements

• Candidates must have the legal right to work in Germany without employer sponsorship or immigration support.
• Upload CV/resume in English for review by the international recruitment team.

Skills

• Excellent skills to deal with flight delays, disruptions, denied boarding etc.
• Fluent in English and German
• Advanced Customer Relations trainings (Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance)
• Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets
• High computer literacy

Location

• Berlin, Germany (BER)

Work Type

• Full-time

Experience Level

• 5 years of job-related experience required

Education Level

• Bachelor's Degree or equivalent

About the Company

• Be part of an extraordinary story.
• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.