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About the Role

We are seeking a highly motivated and experienced Front Desk Sales person to join our team. The successful candidate will be responsible for ensuring a welcoming and professional front desk experience for our guests, managing appointments, promoting and selling spa services, and working collaboratively with service providers to ensure that our clients have a seamless experience.

Responsibilities

• Greeting customers in a professional and friendly manner
• Maintaining a clean and organized reception area
• Providing exceptional customer service and support, including responding to product/service inquiries and resolving issues
• Building and maintaining relationships with clients, including regular follow-ups, sending information on new promotions
• Managing client appointments and schedules for estheticians
• Processing payments, rends, and exchanges using Boulevard
• Offering packages to clients based on their needs communicated by the estheticians
• Creating a plan with the estheticians for client outreach and sales
• Collaborating with service providers and managers to ensure the smooth operation of the business
• Identifying and contacting potential returning customers or clients by performing client outreach
• Participating in sales meetings and training sessions to improve sales skills and techniques
• Meeting or exceeding sales targets and goals set by management

Requirements

• Strong sales background and the ability to meet sales targets while providing exceptional customer service
• Ability to multitask, work well under pressure and have excellent problem-solving skills
• Motivated leader who wants to build an extraordinary team, refine their craft, and drive excellence

Skills

• Sales skills: The ability to sell spa products and services to potential clients and to upsell to existing clients.
• Customer service: The ability to provide exceptional customer service to clients, including greeting them warmly, answering their questions, and addressing their concerns.
• Communication: Excellent verbal and written communication skills are required
• Organization: Strong organizational skills are essential to keep track of appointments, inventory, and client information.
• Time management: The ability to manage time effectively and prioritize tasks
• Technical skills: Proficiency with computer software and point of sale systems is important
• Teamwork: The ability to work effectively as part of a team, including communicating with team members,
• Professionalism: Maintaining a professional demeanor at all times
• Knowledge of spa industry: Knowledge of the spa industry, including services, products, and trends

Location

• Onsite

Work Type

• Full-time

Experience Level

• Experienced

Salary/Compensations

• $18 - $20 per hour, plus unlimited commission possibilities
• expected to be $250 - $500 additional per week.

Benefits

• 401(k)
• Dental Insurance
• Vision Insurance
• Life Insurance
• STD and LTD Insurance
• Employee Discount

About the Company

• Joanna Vargas is a luxury skincare spa.